Senior Commercial Operations Specialist

Summary

Join Liftoff as a Senior Commercial Operations Specialist and build their quote-to-order operations from the ground up. Collaborate with Operations, Billing, and Legal teams to support the Global Sales team in quoting and deal structuring. Analyze processes, develop strategies to enhance efficiency, and eliminate bottlenecks in the sales cycle. Train Sales and Customer Success teams on contracting processes and drive adoption of systems and commercial playbooks. Partner with various teams to streamline quote-to-cash processes and improve data quality. Manage contract repositories and ensure compliance with internal controls. This role offers full-time remote work in specified time zones and includes a full compensation package with equity and benefits.

Requirements

• 5+ years of experience, including related processes such as Sales/GTM/Revenue operations and deal desk
• 5+ years of progressive responsibilities in the tech industry
• Bachelor's degree or equivalent work experience
• Must be able to thrive in a fast-paced, innovative environment, including ability to remain flexible, proactive, resourceful, and efficient while interacting with internal and external stakeholders
• Experience in solving multiple and complex challenges through critical thinking and cross-functional collaboration
• Well-developed quantitative and analytical skills
• Extremely organized with good project management skills
• Comfortable with creating new processes from scratch
• Deep attention to detail, deadline driven, with proficient organizational skills, and understands big picture concepts
• Senior presence with a mindful and articulate communication style, adaptable to the audience

Responsibilities

• Partner with legal and route customer and vendor contracts for final signatures and ensure proper commercial review and approval
• Collaborate closely with the Deal Desk to review non-standard deal terms, support pricing and approvals, and ensure operational alignment between Sales, Legal, and Finance throughout the contracting lifecycle
• Analyze and document existing processes and develop strategies to enhance efficiency while eliminating bottlenecks in our sales cycle
• Training and enablement; become the POC for our Sales and CS teams on our contracting process and drive adoption of our systems and commercial playbook
• Partner cross-functionally with Sales, Legal, and Business systems on pain-points in our operations and work on enhancements that will streamline our quote-to-cash
• Facilitate discussions with Business Systems on future state technology and automation for quote-to-order and become the business owner of the CLM system
• Drive adherence to internal controls, protocols, and business rules from Legal, Deal Desk, and accounting
• Partner with billing to review data contained in all customer contracts, amendments, and termination documents to ensure translation into FinOps systems
• Partner with Rev-Ops on data quality and hygiene within Salesforce, ensuring best practices for data entry, maintenance, and reporting
• Manage contract depository and reconcile on a bi-annual basis leading up to the year-end audit

Preferred Qualifications

Experience with Salesforce, Docusign, Ironclad, or other leading CLM or GTM platforms is a plus

Benefits

• Liftoff offers all employees a full compensation package that includes equity and health/vision/dental benefits associated with your country of residence
• Base compensation will vary based on the candidate's location and experience
• SF Bay Area, Los Angeles/Orange County, NYC, Seattle : $96,000 to $106,000 plus bonus
• All other California and Washington state locations, Denver, Portland: $88,320 to $97,520 plus bonus
• All other locations in our approved states: $82,560 to $91,160 plus bonus
• This role is eligible for full-time remote work in one of our Pacific or Mountain Timezone entities: CA, CO, ID, NV, OR, UT, and WA