Subscription Operations Specialist

Summary

Join Bloomerang as a Subscription Operations Specialist and act as a liaison between the company and customers regarding renewals, downgrades, and cancellations. You will be responsible for managing subscription contracts, collaborating with internal teams, and resolving discrepancies. This role requires strong negotiation, analytical, and communication skills, along with experience in collections, billing, or customer support. Bloomerang offers a competitive benefits package including health insurance, paid time off, 401k matching, and a fully remote work option. The salary range is $48,000-$72,000, with potential for discretionary bonuses. The position is permanent and full-time.

Requirements

• 1‐3 years’ experience working in Collections, Billing or in a Customer Support role
• Strong negotiation skills to manage contract renewals and negotiations with existing customers
• Strong analytical, organizational, and detail-oriented skills are a must
• Adaptability and ability to multitask in a dynamic environment
• Excellent communication skills, with the ability to provide and receive feedback
• A positive attitude and a passion for contributing to causes that support non-profit organizations
• Ability to actively explore, learn, and responsibly integrate AI tools into daily tasks to drive efficiency and support Bloomerang's mission

Responsibilities

• Develop a comprehensive understanding of the sales process, from contract initiation to billing and renewal options
• Be part of the team that becomes the subject matter expert on all things downgrades, cancellations and renewals and process them in the billing system
• Become an expert on product catalog and bundled offerings to facilitate optimal outcomes in renewal and other contract discussions
• Work closely with customers (via phone and email) to understand their business needs and adjust their contracts as necessary
• Investigate and resolve subscription discrepancies by working closely with customers and internal stakeholders
• Identify process improvements and explore automation opportunities to streamline operations

Preferred Qualifications

• Intermediate to Advanced Excel skills including pivot tables, VLOOKUP and data visualizations
• Experience with subscription billing platforms

Benefits

• You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere
• You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer Days, 12 paid holidays, as well as paid parental leave
• You’ll receive a 401k match to help invest in your future
• Everything you need to be successful, shipped right to your door
• The salary range for this position is: $48,000 - $72,000. You may also be eligible for a discretionary bonus