Billing Specialist

Summary

Join Bitwarden's Customer Success team as a Billing Specialist! You will manage customer accounts, generate invoices, collect payments, and resolve billing issues. This role requires excellent communication, problem-solving, and organizational skills, along with experience in customer service and billing. You'll work in a fast-paced environment, collaborating with internal teams to ensure customer satisfaction. The position is based in the U.S. within the Eastern Time Zone. Bitwarden offers a supportive and collaborative work environment with opportunities for professional development and growth. The starting salary range is $60,000 - $80,000.

Requirements

• A passion for helping Bitwarden users
• A strong sense of empathy and the ability to advocate for others
• Experience with customer service and communicating billing issues with customers and other internal departments
• Understanding the sensitivity of working with confidential, billing, and accounting information
• Superb organization, attention to detail, and time management skills
• Excellent written and verbal communication skills
• Creative problem-solving skills, good judgment, logic, and ability to learn new things quickly
• Strong work ethic
• Experience multitasking in a cross-functional, fast-paced environment
• Working knowledge of Google G Suite and/or Microsoft Office applications

Responsibilities

• Manage customer accounts, generate invoices, collect payments, and update accounts to reflect changes
• Answer customer questions about billing and account status
• Accurately identify and resolve any billing and account errors or issues
• Review incoming Purchase Orders for accuracy and adherence to sales and finance guidelines
• Generate invoices for new orders as well as renewal invoices and assure they are calculated and recognized correctly
• Setup and maintain customer accounts in the billing system
• Assist with other accounting duties and participate in departmental projects to meet business needs

Preferred Qualifications

• Experience with cloud and/or web-based applications
• Experience working with Stripe
• Experience in retail or other fast-paced customer facing environments

Benefits

• Remote work
• Professional development opportunities