Billing Specialist

Summary

Join HostPapa, a rapidly growing web hosting company, as a Billing Specialist! You will utilize your billing system expertise to ensure accurate transactions and provide excellent customer support. This remote position requires strong communication and problem-solving skills, along with proficiency in various billing solutions and spreadsheet software. HostPapa offers a competitive salary, career advancement opportunities, flexible work arrangements, and a supportive work environment. We value diversity and inclusion and are committed to providing accommodations for people with disabilities. HostPapa is a global company with a wide range of products and services.

Requirements

• Excellent English communication skills, both written and verbal
• Proficient in billing system concepts and operations
• Skilled at proactively identifying potential issues related to billing or vendor management
• Experienced with billing solutions, including Stripe, Wise, Braintree, PayPal, and others
• Strong customer service skills, ensuring positive interactions and effective resolutions
• Advanced proficiency in Excel and Google Sheets, including complex formula usage

Responsibilities

• Respond to and resolve billing inquiries from customers and colleagues with professionalism and efficiency
• Develop and update billing processes to maintain accuracy and efficiency
• Assist in monitoring and tracking third-party vendor activities
• Work closely with the Accounting team to ensure timely renewal of vendor services
• Facilitate the process of vendor account cancellations when required
• Support billing import tasks to ensure seamless data integration
• Collaborate effectively with other departments, such as Accounting and IT, to complete a variety of tasks

Preferred Qualifications

Familiarity with planning tools such as Jira, Trello, and Notion

Benefits

• Work from anywhere - this is a remote opportunity
• A competitive salary that values you and your unique skill sets
• Career advancement & professional development opportunities to help you reach your full potential
• Flexible work arrangements to support work/life balance