Remote Billing Success Manager (B2B SaaS)

Summary

Join Prompt as a Billing Success Manager (BSM) to serve as a billing expert to customers via our support channel and during customer onboarding, and be an integral part of our BSM team. This role is critical in taking Prompt to the next level.

Requirements

• Must have 2+ years in the medical billing industry
• Must have experience billing for outpatient physical therapy clinics
• Very strong technical skills operating various software platforms
• Highly Proficient in MS Excel
• Understanding and learning software must be a passion of yours
• Possess strong written and verbal skills
• Highly motivated to work in a fast paced environment where you will need to work outside normal working hours at times
• Prepared to grow very quickly into your role and take on greater responsibilities as needed
• Be comfortable owning your own workload

Responsibilities

• Meet with billing teams to train them on billing best practices and assist in their transition over to Prompt
• Assist in teaching submission, posting, invoicing, AR, etc best practices on Prompt
• Understand unique team needs to help configure and develop workflows with their new EMR/PM system
• Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system
• Be each customer’s champion by providing ongoing support via our help desk platform helping them find solutions to their inquiries
• Be highly proficient in reporting and spreadsheet manipulation to be able to effectively take customers through their relevant billing success metrics
• Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations

Benefits

• Competitive salaries
• Remote environment
• Potential equity compensation for outstanding performance
• 401k
• Health Insurance Benefits
• Generous PTO
• Company-wide sponsored lunches