Billing Support Specialist

Summary

Join Aircall's Billing Support team as a remote employee in France! You will assist customers with billing and payment inquiries, collaborate with internal teams, and maintain accurate account balances. This role requires experience in SaaS B2B customer support, excellent communication skills in English and French or Spanish, and familiarity with ticketing tools. Aircall offers a competitive salary and benefits package, including health coverage, and a fast-paced, collaborative work environment. If you're passionate about problem-solving and enjoy working in a fast-growing startup, apply today! Aircall values work-life balance and offers a diverse, multicultural team.

Requirements

• Ideally 1 + year of experience in a SaaS B2B customer support role or transferable experience/skills
• Excellent written and verbal communication skills in English and French or Spanish
• Familiar with ticketing tools and systems like Netsuite
• Technical aptitude ( ability to understand and explain technical billing concepts to customers and other internal stakeholders)
• A curiosity to understand and troubleshoot complex customer inquiries
• Strong sense of time management and prioritization of work
• Exhibit uncompromising empathy
• Ability to multi-task across different platforms and forms of communication
• Willingness to work with multiple teams in an international and multilingual remote environment

Responsibilities

• Assisting our customers to effectively solve their billing and payment inquiries (receipts, credit notes, payment processing, etc.)
• Providing support to our customer-facing teams with invoicing, subscriptions, payments management
• Maintaining accurate account balances
• Partnering effectively with the Account Receivable and Cash Collection teams
• Nurturing professional relationships with our customers by providing them with world-class billing support experiences
• Developing and maintaining comprehensive knowledge of Aircall billing & payment processes to support customers

Benefits

Competitive salary package & benefits (health coverage, lunch, commute, sports)