Podium is hiring a
Billing Support Specialist

Summary

Join Podium as a Billing Support Specialist and be the key point of contact for our customers, providing exceptional support and resolving billing inquiries with accuracy and efficiency.

Requirements

• MUST SPEAK ENGLISH FLUENTLY
• Must be geographically based in Metro Manila (Philippines)
• 1+ years of related billing experience or bachelor’s degree preferred
• 1-2 years of providing customer support to businesses with examples where you’ve influenced customers for the better
• Exceptional verbal and written communication skills
• The ability to balance working independently and through ambiguity while contributing to improving customer satisfaction
• Multiple examples of prioritizing for highest impact/value work amongst competing priorities or demands
• You are familiar with navigating and working with multiple support systems such as or similar to the following (ex: Salesforce, Twilio, ServiceNow, Zendesk, Freshdesk, Service Cloud, LiveAgent, Intercom etc)

Responsibilities

• Supporting Podium's USA based clients
• Perform billing support functions, including answering customer billing related questions
• Coordinate with various internal departments to ensure accuracy of customer billing
• Support the Customer Success team to ensure high customer satisfaction
• Validate inputs to ensure system integrity
• Conduct ad hoc financial/operational analysis as required
• Assist with other accounting/finance projects as necessary

Benefits

• Transparent culture
• Great opportunities for career growth