Remote Billing Support Specialist

Summary

The job description is for a Billing Customer Support Specialist in the Ukrainian startup Howly. The role involves communicating with customers via email to help them resolve billing issues and working a 3 days on, 3 days off schedule. The requirements are fluency in English (Upper Intermediate or Advanced), at least 6 months of experience in customer support or billing support teams, and preferably experience with payments.

Requirements

• Fluency in English (Upper Intermediate or Advanced)
• At least 6 months of experience in customer support or billing support teams

Responsibilities

• Help customers via email, with questions about subscription differences, refunds
• Follow instructions for quality service
• Resolve tickets through Zendesk
• Work a 3 days on, 3 days off schedule

Preferred Qualifications

Experience with payments

Benefits

• Remote work
• 20 days of annual leave
• Unlimited sick days with a doctor's note
• Health insurance
• Corporate doctor
• Fixed schedule of 3/3 (morning, evening, night, 3 weekends)
• Career opportunities for professional development