Booking Representative

Summary

Join ConnectOS, a top-rated Philippines employer, for a 6-month contract with the possibility of extension as a Customer Service Representative. You will be responsible for handling booking inquiries, scheduling appointments, processing bookings, communicating with tenants and property managers, and achieving KPI goals. This role requires at least 2 years of experience in customer service, exposure to inbound and outbound calling, experience in the property market or maintenance services industry, excellent communication skills, and experience with CRM tools.

Requirements

• At least 2 years experience in customer service
• Exposure in inbound and outbound calling
• Experience working in property market or maintenance services industry
• Excellent communication skills
• Experience with CRM tools
• Schedule: Monday – Friday (6:00 AM - 3:00 PM PHT)

Responsibilities

• Handling booking enquiries via email and phone- Inbound
• Calling and emailing tenants to arrange appointments- Outbound
• Processing bookings using operating systems in accordance with policies and procedures
• Communicating with tenant’s, property managers and field staff
• Achieving KPI goals
• Working and communicating with different departments within the company
• Updating job notes and capturing relevant information pertaining that a job