Business Analyst

Summary

Join CData as a Business Analyst and drive product and operational excellence. You will work cross-functionally, translating data, user insights, and business needs for the product. Shape product direction through competitive analysis, user research, and data-driven recommendations. Strong analytical and communication skills are essential, along with the ability to manage multiple stakeholders and prioritize tasks. Responsibilities include competitive analysis, developing intelligence reports, analyzing user journeys, supporting the development process, resolving blockers, tracking project deliverables, and presenting data insights to stakeholders. The role requires a Bachelor's degree in a related field, 2-4 years of experience, and proficiency with project management software.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business or a related field
• 2-4 years of professional experience as a Business Analyst, Product Analyst, or a similar role in a software or technology company
• Experience working in Agile/Scrum environments and collaborating closely with product and engineering teams
• Proficiency with tools such as JIRA, Confluence, or other project management software
• Strong analytical and problem-solving skills with the ability to synthesize data and user feedback into actionable insights
• Demonstrated success in driving product improvements in usability, performance, or customer satisfaction through research and analysis
• Experience conducting competitive analysis and customer journey mapping
• Excellent communication and presentation skills, with the ability to influence both technical and non-technical stakeholders
• Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment

Responsibilities

• Conduct comprehensive competitive analysis to identify market opportunities, feature, gaps, and performance differentiators for the product
• Develop and maintain competitive intelligence reports to inform product strategy and roadmap planning
• Analyze user journeys to uncover friction points and recommend optimization strategies for integration and user experience
• Support the "Ready for Development" process by reviewing tickets for completeness, clarifying details, and refining tickets with development team for points assignment
• Resolve blockers to ensure tickets progress efficiently throughout the development cycle
• Partner with developers on aging issues to make sure timely updates are communicated to support teams and customers
• Track, review, and report on the status of releases and project deliverables
• Maintain details on any issues, automations, and workflow changes
• Support sprint planning and sprint reviews by providing relevant data and analysis, as well as presenting data insights and strategic recommendations to key stakeholders
• Translate research insights into actionable product enhancement proposals

Preferred Qualifications

• MBA or relevant graduate degree strongly preferred
• Understanding of different data connectors, APIs, and SaaS-based products is a plus

Benefits

• 11 Paid Holidays
• 20 Days of PTO
• Employer-paid Medical, Dental, and Vision plans (100% for employee, 50% for dependents)
• HSA with Company Contribution
• Employee Assistance Program
• 401k with 6% Immediately Vested Company Match
• Professional development opportunities