Craftsman Technology Group is hiring a
Business Analyst in Worldwide

Summary

Craftsman Technology Group is hiring a Business Analyst to join their Professional Services team. The BA will assist nonprofit clients in defining workflows, requirements, and solutions for their Salesforce instance while meeting their holistic needs. Responsibilities include understanding client needs, translating business process needs into technical requirements, configuring Salesforce-based tools and technology, delivering end-user training to clients, and more.

Requirements

• Salesforce Certified Administrator credential
• 2+ years’ experience as a Salesforce Administrator
• Experience in nonprofit operations
• Some experience as a Business Analyst
• Ability to manage client time
• Client-facing skills
• Commitment to continuous learning technology skills, nonprofit practices, and the nonprofit sector
• Flexibility to travel on occasion

Responsibilities

• Understand clients' needs and facilitate their setting of project goals and objectives
• Translate business process needs into actionable technical requirements
• Facilitate client meetings efficiently
• Manage client time effectively
• Report on project status
• Configure Salesforce-based tools and technology per requirements
• Recommend, configure, and integrate 3rd party tools including fundraising, event management, document generation, and form tools
• Conduct testing and track issues and their resolution
• Create business process documentation and contribute to the Craftsman knowledgebase
• Stay up to date on Salesforce releases and relevant tools
• Deliver end-user training to clients

Benefits

• Company-supported medical, dental, vision
• Company-provided short- and long-term disability
• 401k & Roth IRA retirement options with a company match (available 90 days after hire date)
• Employee ownership (engaged 6 months or 1,000 hours after hire date)
• 4 weeks accrued paid-time-off (PTO) per year
• 10 paid company holidays and 2 paid floating holidays (individual’s choice) per year
• CTG’s commitment to professional development and advancement
• Work culture aiming toward work/life balance