Business Analyst

Summary

Join Granicus, a leading GovTech company, as a Business Analyst. You will work with clients to gather system requirements, analyze business needs, and develop solutions. Responsibilities include conducting testing, training end-users, and providing customer support. You will collaborate with development teams and ensure requirements are met. This hybrid role requires on-site visits to clients, so travel within PR municipalities is necessary. The ideal candidate possesses strong analytical, communication, and problem-solving skills, along with expertise in ERP software and relevant accounting principles. Granicus offers a remote-first culture with a focus on diversity and inclusion.

Requirements

• Excellent understanding or ERP fundamental software and tools
• Knowledge of common best practice financial, accounting and business practices
• Possess knowledge of governmental or local regulations that affect
• Strong knowledge of systems’ implementation and testing methodology, best practices, and project phases
• Ability to easily adapt to fast-paced environment
• Flexible during times of change, and deadline proximities
• Excellent written and oral communication skills both in Spanish and English
• Proficient using Microsoft Office tools (Word, Excel, Power Point, Project, and Access)
• Must be oriented to detail, teamwork and customer service
• Strong organizational, communication, and presentation skills
• High sense of professionalism
• Strong analytical and problem solving skills
• Ability to communicate and work fluently with business users, technical people and management across the organization
• Excellent interpersonal skills
• Proficient using Microsoft Office tools (Excel, Word, Power Point, and Outlook)

Responsibilities

• Work with clients to gather system requirements and produce detailed requirements and functional specification documents to solve moderately complex problems within information systems
• Analyze business and user needs, document requirements, and revise existing system logic difficulties as necessary
• Validate, analysed and import initial and final data as approved by the customer
• Work closely with the development team to ensure requirements are fully understood and provide assistance with overcoming obstacles faced during development
• Conduct system testing at the development site and at the client site to validate requirements
• Train end users and provide user support while ensuring the use of up-to-date user manuals during the operation phase or as requested by the supervisor
• Consult with management to ensure agreement on system principles
• Design, develop, and execute comprehensive test plans and test cases for user acceptance and ensure quality standards
• Expand or modify systems to serve new purposes or improve current operations
• Define the goals of the system and devise flow charts and diagrams describing the logical operational steps of programs
• Serve as project leaders for particular systems projects
• Document the experience in current projects to find new metrics, techniques, and strategies to improve targeting, measurements, and projects success in the future
• Document reports design and specifications for custom reports development or modification. Provide support to the development team during development and testing
• Contribute to project documentation by updating project binders and project sites as stated
• Complete project tasks within establish deadlines and communicate delivery status to project team and management on a timely basis
• Participation in the sales cycle will also be required. Consultants should be able to function equally as well independently or as part of a larger implementation team
• Work with the product development team to identify potential product enhancements
• Communicate with customers, competitors, suppliers, professional organizations, or others to stay abreast of industry or business trends
• Communicate effectively with business representatives at all levels of the organization
• Perform other tasks related to project or customer activities, as assigned by Supervisor
• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies

Preferred Qualifications

• Advance knowledge of Excel data management functionalities (e.g. macros, pivots), and financial reporting tools such as FRX and Management Reporter
• Demonstrate an expert understanding of a variety of software modules including (but not limited to) General Ledger, Sales Order Processing and Accounts Receivables
• Management, Purchasing and Payables Management, Human Resources, Payroll, Fixed
• Assets and Bank Reconciliation. Knowledge of General Accepted Accounting Principles (GAAP), Not-for-Profit and Governmental Accounting Standard Board (GASB) principles
• Basic understanding of multi-currency concepts
• Basic knowledge of SQL, database and infrastructure concepts for ERP deployment
• Understanding of Quality Assurance and Testing Principles

Benefits

This is a hybrid position, requiring a blend of remote and in-office work