Business Analyst

Summary

Join Kitestring, a growing technology consulting company, as a Business Analyst specializing in retail operations and POS systems. You will evaluate and document business processes, create comprehensive documentation, collaborate with stakeholders, and develop business cases. This role requires strong analytical skills, experience with POS systems (GK or NCR preferred), and excellent communication skills. Kitestring offers a competitive benefits package including unlimited PTO, parental leave, healthcare benefits, a matching 401k, and H1B/Perm sponsorship. Travel to client sites is required (up to one week per month). If you are passionate about improving retail operations through technology and possess the necessary skills and experience, we encourage you to apply.

Requirements

• 3-5 years of experience in a Business Analyst role, preferably in a retail or store operations context
• Demonstrated expertise in POS and operational workflows
• Strong documentation and technical writing skills tailored to retail technology
• Financial acumen to evaluate business cases, including cost-benefit and ROI analysis
• Proven ability to connect business needs with technical solutions and articulate the "why" behind decisions
• Excellent interpersonal and communication skills for engaging with diverse stakeholders
• Flexibility to travel for client visits (one week per month)

Responsibilities

• Evaluate and document current business processes related to POS and store operations
• Create clear and concise documentation, including workflows, business cases, and process improvement proposals
• Collaborate with stakeholders to assess and enhance retail systems, focusing on POS solutions and store-level operations
• Develop and present business cases for proposed solutions, including financial analysis and ROI assessments
• Analyze data to identify trends, gaps, and opportunities, emphasizing the “why” behind operational challenges and potential solutions
• Partner with cross-functional teams, including IT, operations, and finance, to align on objectives and deliverables
• Visit client sites as needed (up to one week per month) to gather insights and collaborate directly with stakeholders

Preferred Qualifications

• Experience with GK or NCR platforms
• Experience in retail tech writing and developing user-friendly materials for technical solutions
• Familiarity with key retail operational metrics and the financial drivers of store performance

Benefits

• Unlimited PTO
• Maternal/Paternal Leave Policy
• Healthcare Benefits for Spouse, Domestic Partner, and Dependents
• Matching 401k 2-1 up to 4%
• H1B and Perm Sponsorship