Business Analyst II

Summary

Join Axon and contribute to our mission of protecting life. This entry-to-mid-level role offers rapid professional growth within a fast-paced, client-facing software startup environment. You will collaborate with deployment teams to ensure successful client engagements, capturing customer needs and translating them into actionable requirements. The position requires strong analytical skills, experience in process improvement, and the ability to work effectively in a cross-functional team. Remote work is available within the United States, with up to 40% travel required. Axon offers competitive benefits, including salary, 401k matching, paid time off, and a robust parental leave policy.

Requirements

• Bachelor in Business, Operations, Computer Science, or Engineering
• Experience managing process improvement or facilitating change management amongst teams
• Demonstrated outcome-driven thinking. Can make hard tradeoff assessments
• Willingness to join forces and drive company-wide initiatives across multiple departments
• Demonstrated leadership experience
• Self-starter who thrives with problem-solving and embraces ambiguity
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information

Responsibilities

• Work as member of the Software Services Team
• Capture the voice and outcomes of the customer to drive business process documentation, including user stories, workflows, and functional requirements
• Discover complex business requirements — providing structure and clarity where there is ambiguity — and work with Project Managers, Solution Architects, and Product teams to design and deliver solutions
• Collaborate with the customer to configure the system to achieve their business outcomes
• Assess impact and feasibility of proposed solution — including change management and other non-program implementation costs — evaluating alternatives and delivering solutions that accomplish agency outcomes
• Design, administer, and document functional acceptance tests and training

Preferred Qualifications

• Experience working with or in Law Enforcement
• Some coding experience, particularly JSON

Benefits

• Competitive salary and 401K with employer match
• Discretionary paid time off
• Robust parental leave policy
• An award-winning office/working environment
• Ride along with real police officers in real life situations, see them use technology, get inspired