Business Analyst II

Summary

Join Housecall Pro as a Business Analyst II and leverage data to enhance the operational and financial performance of the business. You will collaborate with senior leadership and diverse stakeholders, utilizing your analytical skills to drive data-informed strategies. Responsibilities include becoming an expert in our products and services, conducting data-driven analysis, defining problem statements, and communicating findings to stakeholders. This role requires a Bachelor's or Master's degree in a relevant field and 2+ years of experience with a BI tool like Tableau. We offer a generous benefits package including medical, dental, vision, life, disability, 401(k), paid holidays, flexible PTO, equity, tech reimbursements, and more. Housecall Pro fosters a culture of innovation and values big ideas. We are committed to creating an inclusive environment for all employees.

Requirements

• Bachelor’s or Master degree, preferably in business administration, finance, economics or data analytics, or equivalent experience
• 2+ years of experience with a BI tool such as Tableau, Power BI or Looker (Tableau preferred)
• Proficiency in SQL and transforming raw data into usable data sets for analytical purposes
• Demonstrated experience sourcing business questions from key internal stakeholders, refining them, and answering them comprehensively with data and analytics

Responsibilities

• Become an expert in our products and services, and gain a deep understanding of our Pros and how our products and services enable their businesses
• Drive results by supporting stakeholders in identifying and answering key questions through data-driven analysis
• Define problem statements and formulate and execute measurement plans that align with business needs
• Interpret data and communicate findings back to business stakeholders in written and visual format
• Develop strategic and thoughtful analysis to answer questions such as: How can we get better at understanding when a customer is ready to purchase? How can we segment our customers in meaningful ways, and how can we target each segment most effectively?
• Drive data-informed strategies, which help improve user acquisition and engagement

Preferred Qualifications

• Experience in or supporting a customer success function
• A self-starter with the ability to learn quickly
• An ability to understand the bigger picture for any request
• Curious, innovative mindset with a focus on solving problems
• Prompt attention to detail
• Strength in collaborating cross-functionally

Benefits

• Health care insurance (medical, dental, vision, disability)
• Employee assistance program
• 401(K)
• Flexible time off
• Paid parental leave
• Tech reimbursement
• Other company benefits
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements