Business Analyst II

Summary

Join Experian, a global leader in data and technology, as a remote Project Manager in Costa Rica! You will be responsible for managing multiple client accounts and programs simultaneously, developing and executing project plans focused on mortgage, housing, and property data solutions. This role requires strong analytical and problem-solving skills, excellent communication, and experience in customer service. You will utilize your expertise in database management, segmentation tools, and FCRA regulations to ensure program accuracy and client satisfaction. Experian offers a comprehensive benefits package including health insurance, paid time off, performance bonuses, and flexible work arrangements. This is a permanent, remote position with no relocation offered.

Requirements

• Bachelor’s degree or equivalent experience
• 4-5 years Customer Service related experience
• Good knowledge of systems capabilities, software platforms and processes
• Good knowledge of database management concepts and principles
• Knowledge of PC office software and segmentation tools
• Excel Intermediate
• Excellent English, both oral and written communication skills
• Good analytical and problem solving skills
• Good organizational and project management skills
• Good understanding of FCRA and Experian business rules relative to CPMS batch products and services
• Excellent customer service skills
• Good knowledge of all CPMS batch products and services

Responsibilities

• Critiques customer specifications
• Develops and executes project plans including program flows, with an emphasis on mortgage, housing and property data solutions
• Develops mail population segments to meet customer marketing strategies
• Assesses and selects appropriate resources for program delivery
• Makes technical decisions on project direction and program processing using modeling specifications and techniques with advanced decision tree segmentation
• Serves as project manager for program scheduling, operational personnel and departments
• Conducts final quality analysis on programs, reviewing accuracy of output
• Manages multiple accounts and programs simultaneously
• Assesses client business requirements, positions company products and solutions
• Identifies new business opportunities and shares information with internal and external clients
• Supports other team members by reviewing programs and documentation and making technical adjustments as necessary
• Prepares and processes program billing
• Provides technical consultation and expertise in the design and implementation of client programs

Preferred Qualifications

Coding experience

Benefits

• Medical, life and dental insurance
• Asociacion Solidarista
• International Share Save Plan
• Flex Work/Work from home
• Paid time off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program