Business Applications Manager

Summary

Join KPA, a leading provider of Workforce Compliance software and consulting services, as their experienced and creative Business Applications Manager. You will be the primary owner and architect for all revenue-related systems, focusing on Salesforce and its connected ecosystem. This role blends the responsibilities of a Business Applications Manager and a Revenue Systems Architect, requiring strong technical expertise and a strategic mindset. You will drive efficiency, scalability, and data integrity across KPA’s go-to-market tech stack, managing a small team and collaborating with cross-functional teams. The position offers a hybrid, remote-first work model with a competitive salary and benefits package. KPA is committed to building a diverse and inclusive workplace.

Requirements

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field (or equivalent experience)
• Salesforce Administrator Certification required
• 5+ years of Salesforce administration and configuration experience, including CPQ, and declarative development (Flows, Process Builder, custom objects/fields, validation rules)
• Proven experience integrating Salesforce with revenue system tools (e.g., Outreach, ZoomInfo, LeanData, SalesHood, Netsuite) and other third-party applications
• Familiarity with data management best practices, including data hygiene, governance, and security protocols
• Prior experience managing a small team or acting as a “player-coach” with direct reports
• Track record of cross-functional collaboration and stakeholder management, including executive-level communication
• Demonstrated success in leading complex system projects from conception to launch, on time and within budget
• Strong organizational and project management skills, with the ability to handle multiple initiatives simultaneously
• Ability to translate business objectives into scalable technical solutions across the Salesforce platform and supporting tools
• Comfort using data analytics to drive decision-making, identify gaps, and recommend process enhancements
• Experience using or administering reporting and dashboard tools within Salesforce or BI platforms
• Excellent interpersonal and communication skills, both written and verbal
• Adept at problem-solving in a fast-paced environment; able to adapt to shifting priorities
• Strong customer-centric mindset, committed to delivering an exceptional user experience

Responsibilities

• Serve as the primary system owner for Salesforce, overseeing platform architecture, governance, and administration
• Implement best practices for data integrity, user management, security, and system audits
• Act as the escalation point for complex technical or functional Salesforce issues
• Design and maintain the integrations between Salesforce and other revenue-related tools (Outreach, ZoomInfo, LeanData, SalesHood, etc.)
• Develop a cohesive system architecture that supports end-to-end lead-to-cash processes and ensures data flows seamlessly across the tech stack
• Collaborate with RevOps, Sales, Marketing, Finance, Implementation, Field Teams and Customer Success to align system capabilities with business requirements
• Scope, plan, and prioritize system enhancements and new technology initiatives based on ROI and strategic impact
• Drive project timelines, budget, and resource allocation in collaboration with cross-functional teams
• Lead implementation efforts, including vendor evaluations, internal stakeholder management, and execution of go-live plans
• Act as an internal consultant to Sales, Marketing, and Customer Success leadership, translating their needs into scalable system solutions
• Continuously evaluate and refine go-to-market processes (e.g., lead routing, opportunity management, forecasting) within Salesforce and related tools
• Propose innovative solutions to improve pipeline visibility, drive revenue growth, and enhance the user experience
• Manage a small team of admins, analysts, or technical specialists, providing mentorship, guidance, and career development
• Partner closely with Revenue Operations, IT, and other functional teams to ensure alignment on data strategy, governance, and reporting
• Communicate effectively with stakeholders at all levels, providing regular updates on project statuses, system roadmaps, and KPIs
• Establish and maintain data standards, validation rules, and processes to ensure high levels of data quality
• Oversee reporting frameworks in Salesforce, ensuring cross-functional teams have access to accurate dashboards and analytics
• Leverage data insights to drive informed decision-making across the organization

Preferred Qualifications

Advanced Admin or additional Salesforce certifications (e.g., CPQ Specialist, Sales Cloud Consultant, Platform App Builder)

Benefits

• Medical, Dental, Vision
• Flexible Spending Accounts
• PTO
• Paid and Floating Holidays
• 401k with Company match and immediate vesting
• Company-funded Life Insurance
• Employee Assistance Programs
• No-cost Mental Health Benefits
• Annual Base Salary Range of 150-160k
• Annual Bonus Opportunity of 15%
• Hybrid, remote-first work model