Senior Manager, Business Systems

Summary

Join Affirm's Business Systems team as a Senior Manager and lead the development and execution of a comprehensive business systems strategy. You will define and maintain a technology roadmap, mentor a team of system analysts and project managers, and collaborate with cross-functional teams. This role requires extensive experience in managing teams and delivering highly technical roadmaps, proficiency in various systems (Salesforce, SQL, Snowflake, etc.), and strong analytical and problem-solving skills. Affirm offers competitive benefits, including 100% subsidized medical coverage, flexible spending stipends, and competitive time off. The position is remote-first, allowing flexibility in work location.

Requirements

• 8+ years of experience with business systems, with a focus on the commerce-to-cash process, complemented by corporate experience and/or a background in systems consulting
• 8+ years of experience leading multiple team members
• Bachelor’s degree in Finance, IT, Business Administration, or a related field
• Demonstrated ability to take initiative while collaborating closely with teammates, learning from others, and sharing insights with the broader team
• Proficient in Salesforce (SFDC), SQL, Snowflake and other reporting tools
• Strong skills in analytical thinking, problem-solving, and organization
• Skilled in reporting, data analysis, and data visualization
• Knowledgeable in Quote-to-Cash processes and systems such as Salesforce CPQ
• Extensive cross-functional experience with excellent collaboration skills, capable of working with all levels of management across diverse functional teams
• Able to synthesize and distill complex information, and handle ambiguity with ease
• Capable of understanding intricate system architecture where data flows through interconnected systems managed by various teams
• Experienced in system implementations, user acceptance testing, and related documentation
• Exceptional attention to detail and organizational skills, with the ability to manage multiple projects and meet tight deadlines in a fast-paced environment
• Technically adept with a proven ability to quickly learn new technologies

Responsibilities

• Develop and execute a comprehensive strategy for business systems aligned with organizational goals
• Define and maintain a technology roadmap to enhance operational efficiency and scalability
• Lead and mentor a team of system analysts, and project managers
• Collaborate with cross-functional teams (e.g., Merchant engineering , Merchant Risk , Legal Ops, Revenue, IT, Operations, CS) to understand business needs and deliver solutions
• Oversee the implementation, integration, and upgrades of enterprise business systems (e.g., Salesforce,IronClad, Snowflake, Workato, Mordor)
• Ensure system configurations are optimized to meet evolving business requirements
• Conduct regular system audits and recommend improvements to increase efficiency and reduce costs
• Develop metrics and reports to track system performance and ROI.(Jira , story point , sprint cadence etc)
• Oversee program deliverables, define scope, and manage expectations for successful product migrations
• Lead and execute billing systems initiatives to support diverse product and pricing strategies
• Establish and maintain strong partnerships with cross-functional teams—Sales Operations, IT, Engineering, and Product Development—acting as the primary Point of Contact (POC) for the Business Systems team
• Leverage project management tools (e.g., Jira, Notion) to deliver timely updates on internal projects, product launches, and roadmap progress
• Identify and drive continuous improvement efforts to streamline and enhance operational processes
• Address system issues promptly and develop long-term solutions to prevent recurring problems
• Recommend and advocate for tools that align with the company's strategic direction

Benefits

• 100% subsidized medical coverage, dental and vision for you and your dependents
• Monthly stipends for health, wellness and tech spending
• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
• Remote work