Senior Manager, Business Systems

Summary

Join Pleo as a Senior Manager of Business Systems for GTM Business Applications and lead a team responsible for the implementation, enhancement, and management of crucial business applications. You will partner with Sales, Marketing, and Customer Success leaders to optimize technology and drive operational efficiencies. This role requires 10+ years of experience in business applications and expertise in CRM, marketing automation, and sales engagement platforms. You will manage vendor relationships, lead system consolidation efforts, and develop a roadmap for GTM technology improvements. Pleo offers a competitive benefits package including a Pleo card, a monthly lunch allowance, hybrid work arrangements, generous PTO, and access to various wellness and development programs.

Requirements

• 10+ years of experience in business applications, CRM, or enterprise systems management, with a focus on GTM technologies
• Deep expertise in CRM platforms (e.g., Salesforce, HubSpot, Dynamics), marketing automation (e.g., Marketo, Pardot), sales engagement (e.g., Outreach, Salesloft), customer success platforms (e.g., Gainsight, Totango) and Support Desk (e.g. Freshdesk, Zendesk)
• Knowledge of AI/ML applications in GTM technology
• Strong understanding of data governance, integrations (e.g., using APIs, middleware solutions), and business intelligence tools
• Experience managing system migrations, implementations, and vendor negotiations
• Ability to work cross-functionally with leadership, IT, and operations teams to align technology with business goals
• Excellent project management skills, with experience leading multiple initiatives simultaneously
• Strong analytical and problem-solving abilities, with a focus on process optimization and automation
• Experience managing teams and fostering a high-performance culture

Responsibilities

• Lead the GTM business applications team, overseeing the development, administration, and optimization of tools such as CRM, marketing automation, customer success platforms, and sales enablement tools
• Partner with Sales, Marketing, and Customer Success leaders to align technology with business objectives and drive operational efficiencies
• Evaluate, recommend, and implement technology solutions that enhance customer engagement, streamline workflows, and improve data accuracy
• Own the integration strategy across GTM applications, ensuring seamless data flow and reducing system redundancies
• Establish and maintain governance frameworks, ensuring compliance with data security, privacy regulations, and best practices
• Lead system consolidation efforts to optimize the GTM tech stack, reducing costs and complexity while maintaining business continuity
• Manage vendor relationships, negotiate contracts, and drive accountability with third-party application providers
• Collaborate with Data and Analytics teams to enable robust reporting and insights, ensuring GTM teams have access to real-time, actionable data
• Develop and manage the roadmap for GTM technology improvements, prioritizing initiatives that provide the highest business impact
• Provide leadership and mentorship to the business applications team, fostering a culture of innovation and continuous improvement

Preferred Qualifications

• Proven experience managing high performance teams
• Ability to build and manage Roadmap for self and the Team
• Full cycle implementation experience on GTM tools
• Ability to work with remote stakeholders and teams
• Knowledge on end to end customer lifecycle in subscription business
• Full fledged knowledge on project management through Agile / Waterfall model
• Drive meaningful impact by optimizing systems that power revenue growth and customer success

Benefits

• Your own Pleo card (no more out-of-pocket spending!)
• A monthly allowance of €55 per month (INR equivalent) towards your lunch 🍜
• Hybrid, flexible working arrangement
• 25 days of PTO + public holidays
• Option to purchase 5 additional days of holiday through a salary sacrifice
• We’re trialling MyndUp to give our employees access to free mental health and wellbeing support with great success so far  ❤️‍🩹
• Access to LinkedIn Learning - acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuously
• Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work 👶
• All of us have a stake in Pleo’s success - ask us about our equity grant scheme