Business Consultant

Summary

Join Deel, a global leader in international payroll and compliance, as a Support 2 Business Consultant. You will contribute to a world-class support desk by implementing best practices, addressing improvement areas, and acting as a technical point of contact for internal colleagues. Responsibilities include resolving technical support trends, upskilling teams, and identifying process improvements. You will ensure customer excellence by maintaining departmental standards and driving company values. Collaboration with other support managers and continuous self-development are also key aspects of this role. Deel offers competitive pay, benefits, and perks, including remote work flexibility and stock grant opportunities.

Requirements

• Display innovation to assist with streamlining processes
• Display excellent communication skills
• Must have good mathematical skills
• Must have strong analytical skills

Responsibilities

• Review, address and resolve internal technical support trends to ensure knowledge/capability improvement in the business
• Work with the Operational leads to ensure consistent technical upskilling of teams
• Resolve system and coach on issues raised by relevant departments to mitigate risk and improve service levels
• Research, identify and implement best practice standards to ensure that best in class colleague support
• In collaboration with operational managers identify improvement areas and implement to ensure best in class support is provided to colleagues
• Report monthly to the Support 2 Business Manager where areas of improvement and technical system issues have been identified and addressed
• Ensure departmental standards are maintained and reviewed on an ongoing basis to ensure service delivery excellence to external and internal customers
• Drives the company’s values and service standards with regards to customer interaction
• Adheres to and makes improvement recommendations with regards to business processes and systems to meet the company’s quality requirements
• Take personal accountability for service excellence
• Collaborate with other support desk managers to ensure efficiencies and best in class support to customers
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Prepare personal development plan in conjunction with Head of Support and implement in line with business requirements
• Understand their role within the organisation from an information security perspective and commit to protecting the organisation’s security information assets

Preferred Qualifications

• Business related tertiary qualification
• Minimum 5 years’ experience working within a payroll environment
• PaySpace product expert
• Administration of computerised payroll systems
• Administration of computerised HR systems
• Extensive knowledge of South African legislation
• Ability to demonstrate MS Excel skills

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available