Business Consultant

Summary

Join Entrata as a Business Consultant to assist key customers in optimizing the Entrata platform. You will understand customer objectives, consult on problem-solving, and master Entrata's product suite. Successfully consulting customers on platform use is key to this role. Internal responsibilities include maintaining Entrata expertise, collaborating with team members, and attending user conferences. Customer project responsibilities involve consulting, creating optimization plans, resolving concerns, and delivering resources for long-term adoption. Domestic travel up to 30% is possible. The role requires expertise in lead generation, lease execution, resident experience, maintenance, reporting, and operations within Entrata for various customer types.

Requirements

• 5 years related Entrata or SaaS consulting experience
• Bachelor’s degree
• Solid understanding of the Google Suite of products
• Excellent communication and customer service skills
• Ability to work independently
• High attention to detail
• Strong critical thinking and problem-solving capabilities
• Insatiable thirst for knowledge and learning
• Exposure to multi-family / proptech or related industry verticals

Responsibilities

• Maintain the status of being an Entrata subject matter expert
• Be familiar with and widely recognized as a Property Management expert
• Understand what a successful consulting experience must look like for each customer
• Create strong effective interdepartmental relationships with other Entrata team members
• Effectively collaborate and communicate project engagement status to the Consulting Manager and internal stakeholders
• User conference attendance and Subject Matter Expert presence at client User Lab
• Consult Small Business, Mid-Market, and Enterprise customers
• Identify customer’s strategic business goals and objectives
• Create plans to successfully meet those goals and objectives through their optimization journey
• Consult the customer on system configuration to best meet their goals
• Gain trust in customers that the Entrata configuration will optimize their business
• Resolve customer concerns while building their confidence in Entrata
• Perform full Marketing and Property Management settings audits and provide deliverables
• Perform onsite and virtual consultative meetings with clients
• Partner with other business consultants to ensure we meet objectives for our customers within standard business consulting engagements
• Deliver resources to the customer for long-term system adoption
• Meet and exceed client expectations
• Account for the long-term success of customers on Entrata
• Domestic travel up to 30% possible
• Responsible for successful consulting and problem-solving related to lead generation, lease execution, resident experience, maintenance, reporting, and operations in Entrata for Conventional, Student, Commercial & Military customers

Preferred Qualifications

Previous property management experience is a plus

Benefits

• Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance
• Comprehensive medical, dental, and vision coverage , including fertility benefits, available for eligible employees and their families
• HSA/FSA options and employer-paid disability benefits provided for eligible employees
• Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security
• Wellness initiatives promoting physical and mental well-being , access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs
• Family-centric leave policies supporting new parents during significant life events
• Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community
• Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits
• Bi-annual swag drops for employees