Business Consultant

Summary

Join our established Revenues and Benefits, and Central Government Consultancy (RBCG) Team as a Council Tax and Business Rates - Business Consultant! You will leverage your expertise in Council Tax and/or Business Rates Administration to provide consultancy and training on NEC Products and Service Implementations. Deliver consultancy and training on-site and remotely, conduct presentations, and contribute to developing new consultancy offerings. You will make recommendations for best software use, ensure customer satisfaction, and assist with product development. This home-based role requires frequent UK travel. The successful candidate will be a key member of a team extending the capabilities of the team and will be keen to both share and extend their own knowledge within the team.

Requirements

• Expertise and extensive up-to-date knowledge in the NEC Council Tax and/or Business Rates system
• Excellent communication skills, both written and verbal
• Ability to problem solve in demanding circumstances
• Ability to work on own or part of a team and on multiple projects in parallel
• UK Driving license and willing to work away from home as required

Responsibilities

• Provide consultancy and training on NEC Products and Service Implementations in your area of expertise
• Deliver consultancy/training on-site and remotely via Webinar / Screen share facilities
• Carry out presentations / demonstrations for delegates depending on facilities available, as and when required
• Contribute to the development of new consultancy offerings for newly developed software / services
• Make recommendations relating to best use of NEC software in line with the client’s business needs
• Ensure all consultancy and training is delivered effectively and achieves positive customer feedback
• Ensure customer satisfaction with the products and services feeding back any issues into the consultancy group and other internal stakeholders
• Assist with product development including attending user groups and creation of user guides
• Deliver quality seminars to large customer groups
• Progress and update knowledge of relevant legislation and NEC products and services
• Extend your own and other consultancy team members capacity to deliver consultancy through internal training and mentoring
• Provide the flexibility to support management decisions as and when workloads and priorities require that you work for periods in related areas such as product management, business analysis, testing or support within the NEC business

Preferred Qualifications

• Integration / Interfaces (with NEC R&B products)
• Experience of working with customers and / or external agencies
• Experience as a R&B systems administrator
• Experience of delivering training and / or seminars

Benefits

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like