Business Coordinator

Summary

Join Signify Health's dynamic team as a Business Coordinator within the Clinician Experience & Operations organization. This role supports diverse tasks across the organization, requiring collaboration with cross-functional teams to execute projects and manage workflows within deadlines. Strong administrative skills, spreadsheet expertise, attention to detail, and effective communication are essential. Success hinges on understanding project directions and delivering quality results. The position reports to the Manager, Network Development and involves supporting various operational tasks, data management, and reporting. The ideal candidate will possess strong administrative and technical skills, experience in a healthcare setting, and the ability to work independently and collaboratively.

Requirements

• 3-5+ years professional experience in Program/Project or administrative support roles, preferably within a Healthcare Organization or Operations function
• Self-starter with the ability to work through ambiguity who thrives in fast-paced and multifaceted environments and is able to deliver within defined timeframes
• Adept with technology with specificity in MS Office or Google Suite; specifically MS Excel, MS Word, Google Sheets, and Google Docs. Adept with technology
• Ability to travel up to 10% (if not located in the DFW Metro)

Responsibilities

• Maintain information databases and spreadsheets, including data entry, data consolidation, transposing data from one system to another system of record
• Provide support to project owners through delivery of task specific functions, maintaining the integrity of the documents or system in use
• Conduct the tasks of Salesforce Case Management assignments, reallocation, and triaging efforts for the CXO intake channels
• Provide support to system configuration efforts in support of our daily dialing operations
• Assist in reviewing unable to place clinician capacity in cases of capacity cancellations and reallocations
• Aid in capacity approvals daily to help maintain a buffer of virtual capacity (to decrease NPIAs) and ensure capacity availability changes are updated properly (MySignify availability edits)
• Admin support to W2 clinical operations leaders and operations managers
• Assemble multiple KPI reports (and other necessary data) from multiple platforms and roll up into one file/document
• Sort clinicians in a fashion that aids operations manager’s 1:1 coaching sessions
• Assist with administrative tasks, such as document preparation, drafting correspondence, and special projects
• Scanning documents and mailing correspondence
• Clinician notifications
• Attention to detail, and basic understanding of how and where project work fits into a broader set of processes
• Ability to consolidate and summarize progress
• Respond to emails in a timely manner, and coordinate appointments, meetings, and events as requested

Preferred Qualifications

Experience with project management and workflow tools like SmartSheets, Google Sheets, Salesforce

Benefits

• Full range of medical, dental, and vision benefits
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Education assistance
• Free development courses
• Paid time off programs
• Paid holidays
• CVS store discount
• Discount programs with participating partners