Business Development Manager

Summary

Join Granicus, a leading GovTech company, as a dynamic sales professional focused on driving revenue growth within the tourism segment. This role involves identifying, educating, and engaging prospective clients in the tourism industry, including destination marketing organizations, visitor economy partnerships, and travel-related organizations. You will leverage consultative and insight-driven selling techniques to showcase Granicus's technology solutions and help clients achieve their business goals. The ideal candidate will have experience in the tourism/destination marketing industry, a strong technology sales background, exceptional communication skills, and a relentless drive to exceed sales targets.

Requirements

• Proven track record in SaaS or technology sales, with direct experience selling to destination marketing or travel-related organisations
• Demonstrated ability to prospect, manage, and close complex sales opportunities across broad geographic areas
• Strong technical aptitude with an understanding of how technology intersects with business processes, goals, and outcomes
• Ability to quickly grasp complex customer requirements spanning operational, business, and technical domains
• Exceptional written and verbal communication skills, comfortable engaging with diverse audiences—from individual prospects to large groups
• A dynamic, outgoing, and confident personality with proven networking abilities at every organisational level
• Relentless work ethic with a proven track record in high-paced, target-driven environments
• Highly organised, motivated, and meticulous, with strong proficiency in CRM systems (e.g., Salesforce) to drive efficiency
• Thrive in dynamic environments; adept at managing multiple priorities and overcoming obstacles
• A forward-thinking, strategic mindset with the ability to anticipate market trends and tailor sales strategies accordingly
• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies

Responsibilities

• Drive sales generation and foster market expansion within a designated territory
• Collaborate closely with the Marketing Team / Business Development Reps to ensure a robust lead pipeline and effective lead nurturing
• Set up and deliver engaging sales presentations and customised software demonstrations tailored to the unique needs of destination marketing and travel organisations
• Respond to Requests for Tenders/Proposals and craft compelling value propositions that articulate how Granicus will help achieve the desired outcomes and business impact
• Develop and execute strategic sales plans aimed at surpassing quarterly and annual revenue targets, leveraging market insights to refine strategies
• Lead collaborative efforts, coordinating with internal teams (sales support, marketing, and solution consultants) to deliver comprehensive proposals
• Maintain meticulous documentation in our CRM system, tracking all prospect and customer interactions, revenue forecasts, and sales activities
• Prepare and deliver periodic business reviews, highlighting performance insights and market trends
• Cultivate a network of key industry stakeholders in the tourism and travel sectors
• Engage prospects through consultative, insight-based selling techniques that address complex business challenges, improve workflows, and optimise overall outcomes
• Build trust and credibility with clients at every level—from one-on-one engagements to group presentations
• Independently manage a significant territory and be prepared to travel frequently for client meetings, conferences, and industry events
• Identify and capitalise on opportunities for collaborative selling and strategic partnerships that enhance market reach and customer success

Preferred Qualifications

• Empathetic, with the ability to understand and align with customer perspectives and needs
• A solution-oriented approach with strong influencing abilities and persuasive communication skills

Benefits

• Play a key role in driving success across the travel and tourism sectors, delivering solutions that transform customer engagement strategies
• Enjoy the balance of independent territory management with the support of collaborative, cross-functional teams
• Join a forward-thinking organisation that values innovation, personal development, and the pursuit of excellence in sales
• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand
• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey
• Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more
• We bring in special guests from time to time to discuss issues that impact our employee population
• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally
• Granicus is committed to providing equal employment opportunities