Business Development Manager

Summary

Join Lighthouse's dynamic Revenue team as a Business Development Manager, focusing on Business Intelligence and utilizing your Chinese language skills. Based ideally in Malaysia or China, but remote work within APAC is possible. You will source clients, develop and execute business plans, manage sales processes, and achieve sales targets. The role involves client interaction, proposal preparation, product demonstrations, CRM management, and continuous improvement initiatives. Lighthouse offers a flexible work environment, competitive compensation, career development opportunities, and a collaborative team culture.

Requirements

• An ideal candidate has a Bachelor's Degree in Hospitality, Business, Communication, Economics or other relevant field
• You have 3-4 years relevant experience in business development in the hospitality business, or with a SaaS company
• You are comfortable navigating software and conducting webinars/tutorials
• You have a focused, “hunter” mentality to find, solicit, and drive new business to the company
• You have experience with SalesForce, or other CRM systems and related sales tools
• Of course, you have excellent written and oral communication skills and demonstrates a high level of diplomacy

Responsibilities

• Source potential client opportunities via cold calling, (cold) emailing campaigns and through interaction with professional industry network groups
• Build, organize and execute a business development plan to achieve business aims and sales targets
• Utilize and develop innovative strategies to maximize results and win over challenging targets
• Respond to all incoming product enquiries, referrals and leads in a timely and effective manner
• Preparation of accurate quotes, development and presentation of proposals to clients in a professional and confident manner
• Organization of online (WebEx webinar) or personal product demonstrations and advanced training sessions
• Maintain accurate records of your business development activities on Lighthouse's CRM system
• Achieve sales KPI's and targets
• Sales to be finalized in a timely manner, with a focus being placed on being proactive
• Maintain regular contact with prospective clients and new accounts
• Continue to identify upgrade opportunities with the existing client base and generate new sales from these organizations
• Contract negotiation as required, maintaining a balance between optimal service, value for the client and Lighthouse profit margins
• Ensure all documentation is complete post sales to set up trials, and to move the client to a subscription
• Provide client feedback on products to the Product Development team so that products can be reviewed in line with the feedback
• Attend meetings, (inter)national conferences and organize regional road shows as required
• Demonstrate commitment to the team, to ensure the team achieves its goals, objectives and SLA's
• Adopt the relevant processes, procedures and policies to ensure a consistently high level of service is adhered to
• Where necessary identify shortfalls in the process and procedures and suggest process improvements

Preferred Qualifications

Our preference is for this individual to be based in Malaysia or China

Benefits

• Flexible working environment: Work from home or at one of our global offices
• Flexible time off: Autonomy to manage your work-life balance
• Collaborative team: High-bar, friendly, creative, and passionate colleagues
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential
• Impactful work: Shape products relied on by 85,000+ users worldwide
• Competitive compensation: Proactively maintained to value your work
• Referral bonuses: Earn rewards for bringing in new talent