Business Development Manager

Summary

Join Nivoda, a rapidly growing B2B marketplace transforming the global jewelry industry, as a Business Development Manager in South Africa. You will be responsible for driving customer growth, building strong client relationships, and exceeding sales targets. This remote role requires strong communication, negotiation, and analytical skills, along with experience in a B2B customer-facing role. You will collaborate with various teams to ensure seamless customer journeys and contribute to the company's continued success. The position offers a competitive salary, lucrative bonus structure, world-class training, and flexible remote work options. Nivoda is a dynamic, supportive, and collaborative global team, offering a unique opportunity to be part of something extraordinary.

Requirements

• Fluent in English
• A passion for high-growth environments and a relentless drive to make things happen
• Bachelor’s degree in Business, Marketing, or a related field
• 4+ years of experience in a B2B customer-facing role, with a proven track record of exceeding sales targets and driving customer success
• Exceptional communication, negotiation, and relationship-building skills
• A collaborative mindset with a demonstrated ability to work effectively across teams
• Proficiency in CRM software (preferably Hubspot) and an analytical approach to decision-making

Responsibilities

• Inspire and Onboard New Customers: Engage with high-potential prospects, understanding their unique needs, and crafting compelling narratives that position Nivoda as their go-to marketplace. Partner with SDRs to seamlessly transition leads into active buyers
• Champion Customer Success: Serve as the trusted advisor to your clients, building deep, value-driven relationships. You will be their strategic partner, anticipating their needs and proactively driving solutions that deliver unmatched ROI
• Drive Strategic Growth: Identify and execute on opportunities to expand and deepen client engagement through up-selling and cross-selling initiatives. You will turn customer success into business growth, aligning Nivoda’s offerings with the evolving needs of our clients
• Collaborative Excellence: Work hand-in-hand with SDRs, TAMs, and CS teams to ensure every customer journey is seamless and every handoff is flawless. You will be the linchpin that aligns efforts across teams, driving efficiency and maximizing customer satisfaction
• Data-Driven Performance: Leverage key metrics such as GMV, Active Buyers, First Purchases, Retention, Frequency, ARPU, and LTV to refine strategies, optimize performance, and contribute to the continuous improvement of our platform
• Innovate for Impact: Actively collaborate with product teams, providing insightful customer feedback that drives innovation and positions Nivoda as the leader in the marketplace. You’ll be a catalyst for change, always pushing for better

Preferred Qualifications

• Experience in the B2B marketplace, tech industry, or luxury goods market
• Strong data analytics skills, with a history of using insights to drive business decisions
• Advanced knowledge of sales methodologies and customer lifecycle management
• Experience in driving strategic initiatives in a rapidly scaling environment

Benefits

• World class sales training and techniques
• Fast-paced and multinational working environment
• The opportunity to be part of a hyper growth scale up
• Flexibility with remote working
• Generous holiday allowance
• Highly competitive base salary
• Extremely lucrative bonus structure