Business Manager, Operations

Summary

Join World Business Lenders (WBL) as a Business Manager and support our production functions across both the WBL ISO channel and Thunderbird Wholesale. This high-impact role, reporting to the Chief Administration Officer (CAO), ensures smooth execution of processes, policies, and performance tracking across sales functions. You will work directly with production and sales operations heads to streamline workflows and implement efficient business practices. This is a remote, full-time consultancy agreement with a monthly salary. The position requires excellent written and verbal communication skills and experience in business operations, project management, or process improvement. Benefits include PTO after 6 months and 100% remote work.

Requirements

• 7+ years of experience in business operations, project management, or process improvement roles
• Fluency in English with exceptional written and verbal communication skills
• Strong organizational and analytical skills with the ability to manage multiple priorities independently
• Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook); experience using Teams for communication and collaboration is required
• Proven ability to draft and implement policies, procedures, and documentation for fast-paced departments
• Must have access to a personal laptop or desktop (company does not provide equipment)

Responsibilities

• Partner with production leadership in both the WBL ISO and Thunderbird Wholesale channels to identify areas for process improvement, policy development, and operational efficiency
• Draft, implement, and maintain Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs) tailored to the workflows of each sales channel
• Monitor KPIs and performance milestones for production teams and ensure accurate reporting and accountability across the departments
• Develop internal documentation such as training materials, process guides, and workflows to support onboarding and ongoing team performance
• Act as the “go-to” person for day-to-day questions and ad hoc support requests from production staff and management
• Flag inefficiencies and proactively recommend changes to processes or tools to improve team performance
• Liaise with HR on role structure and task alignment to ensure resources are optimized for each channel

Preferred Qualifications

• Experience in a loan or mortgage sales environment strongly preferred
• Bachelor’s degree in Business Administration, Operations, Finance, or a related field preferred

Benefits

• PTO Balance available upon completion of 6 months
• 100% Remote work