Business Operations Manager

Summary

Join Zearn, a nonprofit educational organization, as a Business Operations Manager and play a crucial role in ensuring the Partnerships team achieves widespread adoption of its math learning platform in schools and districts nationwide. Collaborate with cross-functional teams to enhance systems, manage key performance indicators, and design innovative experiments to continuously improve the sales process. Support the development of scalable solutions, ensuring the success of high-priority initiatives and driving impactful results. Drive growth of new sales by developing and executing a new approach to district outreach. Become the AI expert, identifying and implementing AI-driven solutions to enhance sales operations efficiency. Act as an analytic powerhouse and strategic partner to drive innovation and scaled adoption of Zearn. This role requires a Bachelor’s Degree and 3+ years of relevant experience.

Requirements

• 3+ years of experience in business, sales operations, strategy or management consulting
• Highly proficient with data analytics in Google Sheets and/or Excel
• Demonstrated ability to project manage longer-term cross-functional projects and initiatives in a fast-paced high-growth environment
• Bachelor’s Degree in a related field required

Responsibilities

• Drive growth of new sales by developing and executing on a new approach to district outreach
• Create and maintain a database of strategic states and districts
• In partnership with the Director of Business Operations, develop plan for outreach to strategic states and districts, including automated campaigns, lead scoring and lead qualification
• Collaborate with technical team to integrate CRM and marketing systems, ensuring they are optimized for effective outreach
• Support preparation for high priority events or meetings by compiling relevant data, researching key talking points, and packaging information in digestible format for Partner Success team
• Develop and execute a plan for district recruitment in new large-scale partnerships including internal factbase, Salesforce progress tracking, and campaign creation
• Become the AI expert and champion to drive efficiency across all aspects of sales operations, by creating and maintaining systems and processes that drive our team’s velocity, with a focus on AI-driven solutions
• Identify opportunities to better optimize systems to drive efficiency across all aspects of our sales process, from inquiry to account management
• Evaluate AI tools to identify the most promising ones for each use case, and then lead the execution of experiments and roll-outs of tools, including setting up the tool, training users, iterating based on learnings, etc
• Collaborate with technical team to design and roll-out updates to existing systems
• Work cross-functionally with other teams at Zearn including Finance, Support, and Legal to identify and roll-out opportunities to improve the efficiency of cross-team work
• Acting as an analytic powerhouse and strategic partner to drive innovation and scaled adoption of Zearn
• Identify and track key sales metrics (e.g., win rate, sales cycle length, customer ROI)
• Work alongside the Director of Business Operations to create an adaptive experimentation culture where we continuously look at metrics, test ways to improve them, measure, learn and reflect on ways to improve efficiency as we grow
• Analyze lead gen metrics, as well as external best practices, and iterate based on learnings
• Work cross-functionally with Data/Research Team to fulfill data requirements for states or big districts, for both external and internal use
• Support Partnerships team with additional data or Salesforce projects for strategic states

Preferred Qualifications

Humility, a team-oriented mindset, and a willingness to roll up your sleeves and dig into the tactical alongside the strategic

Benefits

• Comprehensive medical, dental and vision plans
• Short- and long-term disability
• Life insurance
• 401K matching
• Parental leave
• A flexible PTO policy