Senior Business Operations Manager

Summary

Join Braze as a Business Operations Manager and play a critical role in supporting and driving the company's global expansion efforts. Collaborate with senior leadership to define and execute the global expansion strategy, leading strategic planning, driving go-to-market strategies, and ensuring legal and regulatory compliance in new markets. Provide market entry support, guide operational setup, and equip ground teams with necessary tools and insights. Collaborate with talent acquisition, drive operational readiness for office launches, and ensure key stakeholders are informed and aligned. Manage global expansion initiatives end-to-end, hold stakeholders accountable, and collaborate effectively with colleagues. This role requires a proactive, structured, and highly organized individual with strong analytical skills and a passion for driving results in a fast-paced environment.

Requirements

• Proactive and autonomous: Take meaningful responsibility and initiative for shaping and executing our strategy with limited oversight
• Structured in thinking and approach: Develop and leverage frameworks to help structure the team's thinking, facilitate alignment across various stakeholders, and identify 80/20 opportunities to reach insightful, actionable answers without analysis overload
• An expert at prioritization: Experience (and an enjoyment of!) balancing numerous priorities and demands
• Team-oriented: Energized by teamwork and skilled in cross-functional collaboration
• High-energy with a positive attitude: Motivated to work hard and drive results in a fast-paced environment

Responsibilities

• Collaborate with senior leadership to define and execute the global expansion strategy, taking strategic projects from conception through to execution and impact
• Lead strategic planning, including supporting market research, analyzing past and potential expansions, and developing investment plans for hiring and scaling
• Drive go-to-market strategies by aligning teams across pricing, packaging, and partnerships to develop launch plans and optimize market entry
• Support legal and regulatory alignment for new markets, ensuring compliance with data residency and other requirements
• Provide market entry support by guiding operational setup and equipping ground teams with the necessary tools and insights for success through effective localization and enablement strategies
• Collaborate with talent acquisition to support regional hiring, transfers, and onboarding processes
• Drive operational readiness for office launches and facilitate smooth transitions to business-as-usual operations
• Ensure key stakeholders are informed and aligned throughout the expansion process, fostering effective communication and collaboration
• Provide end-to-end project management for global expansion initiatives, including stakeholder management, setting and monitoring of project milestones, data collection, and final delivery
• Hold stakeholders accountable to processes and procedures while keeping documentation updated
• Collaborate effectively with colleagues across the organization, and focus on achieving results quickly and efficiently

Preferred Qualifications

• Operations, program management or project management experience in SaaS highly preferred
• Experience with global expansion strategies is a plus

Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®