Manager, Business Operations

Summary

Join Foodsmart as the Manager of Business Operations and drive operational excellence, aligning cross-functional teams to achieve key company priorities. Reporting to the SVP of Operations, you will tackle complex challenges, diagnose root causes of KPI shifts, and identify operational bottlenecks. You will develop solutions to improve operations at scale, refine processes, and enhance performance measurement. This role requires strategic thinking and execution, enabling you to identify opportunities, build solutions, and influence outcomes across stakeholders. You will bring structure and momentum to complex problems, advancing Foodsmart's mission with operational discipline and business insight. The position offers a competitive salary, bonus, equity, and benefits, including unlimited PTO and a flexible remote location.

Requirements

• A systems thinker who can translate vision into structure and operational plans that deliver measurable results
• Comfortable operating in ambiguity and bringing order to fast-moving, evolving environments
• Adept at balancing strategic thinking with hands-on execution
• A collaborative and influential partner who can work effectively across functions, levels, and perspectives
• Mission-driven and excited to contribute to a team making a meaningful impact in healthcare and nutrition
• 5+ years of experience in management consulting or business operations, ideally with exposure to M&A in a high-growth or dynamic environment
• Proven ability to lead cross-functional initiatives and drive execution across diverse stakeholders
• Strong analytical and problem-solving skills; experience using data to inform decisions and measure success
• Exceptional communication skills with the ability to synthesize complex information for executive audiences
• Experience managing or supporting organizational performance processes such as OKRs, KPI tracking, or strategic planning cycles
• A passion for operational excellence and continuous improvement

Responsibilities

• Lead cross-functional planning and execution to ensure company-wide alignment around strategic priorities (e.g., revenue and margin targets)
• Partner with our analytics team to develop and operationalize models that directly inform key areas of the business including workforce planning and care delivery optimization
• Identify and close performance gaps across departments, leveraging data and collaboration to drive improved efficiency, revenue growth, and EBITDA margin
• Oversee and evolve key operational frameworks such as OKRs and cross-functional initiative tracking to promote alignment and accountability
• Support the development and scaling of internal systems, tools, and processes that enable high-performing teams and long-term growth
• Build clear, actionable performance reporting that provides insight into progress against strategic goals and drives better decision-making across the organization

Benefits

• Unlimited PTO
• Flexible & remote location
• Medical, vision, & dental insurance
• 401k, bonus, & stock options