Business Operations Analyst

Summary

Join Anagram, the leading insurance billing platform for eye care providers, as a Business Operations Specialist. This role focuses on optimizing internal processes, leveraging data for smarter decisions, and ensuring efficient workflows. You will be responsible for managing CRM and sales operations, overseeing customer success operations, creating data insights, providing internal product support, assisting with product launches, and handling general operational tasks. The ideal candidate is data-driven, tenacious, smart, curious, and a team player. Anagram offers a fast-paced, remote-first environment with competitive compensation and benefits.

Requirements

• Experience in operations, data analysis, or a similar role (bonus points if you’ve worked in a startup or fast-paced environment)
• Strong analytical skills, with experience building and maintaining dashboards (Metabase, Tableau, or similar tools)
• A knack for process improvement and finding ways to work smarter, not harder
• Great communication skills—you can explain complex ideas clearly and concisely
• Experience juggling multiple priorities and keeping projects on track

Responsibilities

• Keep our CRM and sales workflows humming. Lead management? Automation? Process improvements? You’re on it
• Make sure renewals, upsells, and customer workflows are seamless and effective
• Build dashboards, analyze data, and turn insights into action. Help the team see the bigger picture and make better decisions
• Work with the product team to research, specify, and prioritize R&D tickets
• Help us plan and execute successful launches by keeping everyone aligned and focused
• Streamline billing, improve processes, and tackle the day-to-day ops challenges that come up
• Work closely with sales, customer success, marketing, and product to keep everyone moving in the same direction

Benefits

• Industry-leading compensation including salary and equity ownership
• MacBook, monitor, and all the technologies you need to succeed
• Medical & Dental Insurance
• 401k
• Fast-paced startup environment
• Remote first company