Business Operations Analyst

Summary

Join Cartwheel, a fast-growing telehealth platform revolutionizing school-based mental healthcare, as their Business Operations Analyst. You will play a key role in driving efficiency and growth by owning key processes and projects. This role involves identifying areas for improvement, implementing changes to streamline workflows, and enhancing overall performance. The ideal candidate is a self-starter who thrives in a fast-paced environment and is passionate about making a positive impact on students' mental health. The position is a full-time, salaried W2 role, remote with a preference for hybrid work in Cambridge, MA, starting in late spring/early summer 2025. Cartwheel offers competitive compensation and benefits, including health insurance, paid time off, and equity.

Requirements

• 0-2 years experience in either management consulting or in a strategic operations role in a healthcare startup
• Thrives in a world of rapid startup growth
• Gets stuff done and prioritizes outcomes - a self-starter who takes initiative, executes efficiently, and continuously iterates to drive improvements in cross-functional work
• Loves diving into data to problem solve and guide work. Excited to learn tools like SQL and Looker
• Comfortable working with cross functional teams to track against org-wide priorities, using tools such as Asana
• You are excited to build and oversee operational processes and to support strategic and operational projects across the team
• Most importantly, you're ready to support our mission to help tens of thousands of students and families nationwide get the mental health care they need

Responsibilities

• Quickly get up to speed on Cartwheel’s operations, learning the details of our processes and identifying opportunities for improvement
• Become proficient in the systems we use, including the Cartwheel portal, Apero, Healthie, QuickBooks, Asana, Slack, and Google Suite
• Start identifying and prioritizing high-impact areas where you can drive efficiency
• Get to know the team!
• Lead business operations projects and ongoing processes including initiatives to improve school district invoicing, increase patient intake and scheduling efficiency, reduce administrative burden for our clinicians, build dashboards to evaluate our team’s performance against outcome metrics, and manage certain on-going operational processes
• Identify inefficiencies, test solutions, and continuously iterate to improve processes that support our rapid growth
• Support cross-functional strategic initiatives as the business demands. This can include projects like new service lines, new strategic partnerships, new state expansions, etc
• Support broader Operations team and other teams across Cartwheel such as Clinical Care and School Success in ongoing process improvement initiatives, including evaluating needs, running analyses, and implementing new initiatives to drive quality and performance

Benefits

• Competitive cash compensation between $70,000-$80,000
• Equity ownership stake in the company
• High-quality health insurance with a $0 monthly premium option for employees
• Dental, Vision, and Employer-Sponsored Life Insurance
• 4 weeks of paid PTO (3 weeks any time + 1 week office closure in December)
• Sick Leave + Holidays
• 401K with up to 2% employer match
• $500 annual educational stipend