Business Operations Associate

Summary

Join Deel as a Business Operations Associate and become a strategic partner to clients, talent partners, and internal stakeholders. You will collaborate with cross-functional teams to streamline processes, identify inefficiencies, and implement scalable solutions. This role involves leading strategic projects to accelerate the global talent partner network and ensure client needs are met efficiently. You will manage systems, tools, and processes, contributing to the growth and operational excellence of Deel Talent. The position requires strong analytical and problem-solving skills to drive growth and efficiency, working closely with senior leadership to achieve operational goals. This is a high-impact role within a rapidly growing company.

Requirements

• 3+ years’ experience in a Customer Success Operations, Partnership management, or SalesOps role in a high growth B2B SaaS environment
• Experience and / or a strong understanding of the global staffing, recruitment, MSP or VMS markets
• Strong analytical skills, with experience in data analysis and performance measurement
• Proficiency in using business tools such as Microsoft Excel, Power BI, and project management software (e.g., Asana, Jira, Monday.com)
• Strong understanding of AI trends and tools
• Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
• Ability to review, analyze, and troubleshoot technical flaws to ensure sound data & infrastructure hygiene
• Demonstrated technical skills with systems, custom report & dashboard building
• Understanding of SaaS business operations, best practices, and industry standards
• Excellent communication skills with ability to translate technical requirements to key stakeholders; able to collaborate and drive change across various stakeholders including senior leadership and cross-functional teams
• Demonstrated ability to implement process improvements that drive business results
• Strong project management skills, focusing on meeting deadlines and delivering quality outcomes
• Develop and recommend ways to streamline operations and processes by building key analyses and reports to enable faster decision-making

Responsibilities

• Liaise with our talent partners about onboarding, contracts, payments, queries and general account management and growth
• Executing on the Deel Talent expansion strategy across operations, products, and new markets
• Collaborate with senior leadership to define and implement SOPs, KPIs and performance metrics that measure operational success
• Oversee the development and implementation of operational policies and procedures
• Coordinate cross-functional teams to execute large-scale initiatives, ensuring timely and successful delivery
• Provide data-driven insights to support decision-making and drive continuous improvement efforts
• Identify and mitigate risks affecting business operations, recommending solutions to prevent disruptions
• Manage budgeting, forecasting, and resource allocation for operational projects and initiatives
• Develop and maintain relationships with key internal stakeholders to promote collaboration and alignment
• Manage user administration, assignment, permission, data migration, workflows, and processes in Salesforce and other systems owned by Deel Talent team
• Create and maintain documentation for process, procedure, project planning, and user education
• Manage JIRA ticket requests with responses and solutions that meet SLAs set by the business
• Partner and collaborate closely with cross-functional teams (e.g. Sales, Growth, Product, Engineering, Data, Marketing, Customer Success, and Finance) on implementing initiatives that drive revenue

Preferred Qualifications

Experience in a high-growth or fast-paced environment is a plus

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available