Remote Business Operations Associate

Summary

Join Anrok as a Business Operations Associate and be a key player in scaling our customer engine during our critical growth phase. You'll analyze data, provide strategic insights, and influence our product roadmap.

Requirements

• 2+ years of experience in strategy or operations roles within a high growth tech company
• Ability to jump into new situations and quickly solve problems, with an eye toward architecting solutions that will scale
• Ability to distill and translate data and messy workflows into standardized processes
• Empathetic and effective operational mindset to work cross-functionally

Responsibilities

• Be the driving force behind optimizing our customer journey, working at the intersection of data, strategy, and execution
• Own the analysis and optimization of our customer activation funnel, using data to identify friction points and implement solutions that accelerate time-to-value
• Partner with our Product team to translate customer insights into product improvements, directly influencing our roadmap
• Build and maintain critical dashboards that track key metrics, presenting insights to leadership that shape company strategy
• Design and implement scalable processes that set both our customers and internal teams up for success
• Collaborate across departments (Sales, Engineering, Product, Finance) to create a seamless customer experience

Benefits

• The equity upside of an early-stage startup with the product-market fit of a later-stage company
• Daily lunch and snacks for those working out of our San Francisco office
• Medical, dental, and vision insurance covered 100%
• One Medical membership covered, flexible sick benefits, and more
• Annual learning and development stipend for books, online courses, and conferences, as well as a curious team to share your learnings with
• Bi-annual team offsites and optional quarterly gatherings at the SF HQ office
• Home office setup stipend to ensure you have the equipment you need to thrive at work