Business Operations Associate

Summary

Join Metabase as a Business Operations Associate and manage billing and renewal operations for 4000+ customers across 20+ countries. You will own the day-to-day tasks of setting up new customers, responding to billing queries, and automating processes for efficient growth. Additionally, you will manage back-office processes, maintain SOC2 compliance, and assist in configuring contracts. This role requires strong project management and quantitative skills, and involves working with various internal and external stakeholders. The position offers flexibility, autonomy, and a growth-oriented environment within a fully distributed global team.

Requirements

• 3+ Years in operations, finance, or a consulting role
• Highly organized and able to juggle competing priorities
• Strong quantitative skills
• Excel / Google Sheets fluency
• Strong communication skills and customer sensitivity
• Drive to improve the status-quo
• A logical problem-solver
• BA/BS, ideally in a quantitative field
• Based in the US, Canada, or the UK
• Low-ego attitude: no job should be too small or too large

Responsibilities

• Manage billing queries from our customers around the world
• Set up new Enterprise customer accounts, and work with our Sales team to manage Enterprise customer renewals
• Assist Sales by configuring contracts for Enterprise customers
• Follow-up with customers who are behind on payment
• Manage and maintain our SOC2 compliance, including project-managing our annual audit
• Work with our Product and Engineering teams to automate our billing processes, identifying areas for improvement and writing clear, concise requirements documents
• Develop financial and operational reports

Preferred Qualifications

Some knowledge of SQL

Benefits

• Flexibility (define your own schedule and work from wherever you want)
• Autonomy
• An environment that fosters growth, learning, and development