Business Operations Manager

Summary

Join dLocal as our LATAM Business Operations Manager and drive operational excellence across the LATAM region. You will be responsible for tracking and following up on operational challenges, coordinating with country teams, supporting SLA implementation, developing regional partnerships, identifying new partnership opportunities, preparing status updates, assisting in onboarding, identifying process gaps, and facilitating cross-team communication. This role requires 6+ years of experience in operations, project management, or the payments/fintech industry, experience working in a multi-country LATAM context, fluency in English and Spanish, strong organizational and communication skills, and demonstrated experience in developing and managing partnerships. The position reports to the VP of Operations LATAM and involves close collaboration with various teams and stakeholders. dLocal offers a remote-first, flexible work environment with various benefits.

Requirements

• 6+ years of experience in operations, project management, or the payments/fintech industry
• Experience working in a regional or multi-country context in LATAM
• Fluency in English and Spanish required; Portuguese is a plus
• Strong organizational and follow-up skills, with proven ability to manage multiple projects simultaneously
• Excellent communication and stakeholder management skills
• Demonstrated experience in developing and managing partnerships, ideally in a regional or multi-country context
• Analytical mindset with attention to detail and a proactive approach to problem-solving

Responsibilities

• Track and follow up on all operational challenges, concerns, and projects, ensuring timely resolution and escalation as needed
• Coordinate with country teams to monitor progress on local initiatives, including payment integrations, redundancy projects, and regulatory changes
• Support the implementation and monitoring of SLAs (Service Level Agreements) for both payins and payouts, collaborating with product and customer service teams to drive improvements
• Develop, manage, and expand regional partnerships with banks, acquirers, processors, and other key stakeholders to enhance dLocal’s operational capabilities and market reach
• Identify and pursue new partnership opportunities that align with dLocal’s strategic goals, including evaluating potential partners, negotiating agreements, and overseeing onboarding processes
• Prepare regular status updates and dashboards for leadership, highlighting risks, blockers, and key accomplishments
• Assist in onboarding and knowledge transfer for new team members and open positions across the region
• Identify process gaps and propose solutions to improve efficiency, cost, and customer experience
• Facilitate cross-team communication to ensure commercial, product, and operations teams are aligned on priorities and deliverables

Benefits

• Remote work: work from anywhere or one of our offices around the globe!*
• Flexibility: we have flexible schedules and we are driven by performance
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
• Learning & development: get access to a Premium Coursera subscription
• Language classes: we provide free English, Spanish, or Portuguese classes
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• DLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!