Business Operations Manager

Summary

Join Natera as their Business Operations Manager, Therapeutics & Innovations, where you will be responsible for managing vendor relationships, contracts, invoicing, and internal project coordination. This role demands speed, ownership, and grit, requiring you to be proactive and comfortable wearing multiple hats. You will collaborate across teams, solve problems, and drive critical initiatives forward. The position involves managing various aspects of business operations, including vendor relationship management, invoicing and accounts payable, contract and NDA management, purchase orders and vendor setup, and project coordination. You will also be responsible for operational oversight, cross-functional project management, process optimization, and adapting to shifting needs. This is a remote position based in the USA.

Requirements

• Bachelor’s degree in Business Administration, Biological Sciences, Operations Management, or related field
• Proven experience in business operations, including cross-functional collaboration, relationship management, and contract management
• Strong organizational and execution skills, with an eye for detail and the ability to manage multiple priorities
• Excellent written and verbal communication skills, with the ability to collaborate effectively and build strong working relationships
• Proficient in relevant software and tools for invoicing, contract tracking, and project management
• Comfortable working in ambiguity and stepping in to solve problems as they arise, takes charge without waiting for direction, and does what it takes to get things done fast

Responsibilities

• Vendor and Partner Relationship Management
• Serve as the primary contact for vendors, handling day-to-day relationship management to ensure alignment and smooth communication
• Proactively resolve issues, track deliverables, and maintain accountability
• Invoicing and Accounts Payable
• Prepare, submit, and track invoices; manage payment workflows and ensure timely processing and resolution of vendor bills
• Contract and NDA Management
• Own the process of drafting, submitting, and tracking NDAs, SOWs, and other agreements
• Partner with Legal and Compliance to move contracts forward fast
• Purchase Orders and Vendor Setup
• Create and track POs, collect vendor documentation, and ensure all onboarding steps are completed quickly and correctly
• Project Coordination and Project Management
• Work closely with the research and cross-functional teams to define scopes, build timelines, assign responsibilities, and follow through on delivery
• Operational Oversight
• Own the details
• Maintain project trackers and documentation, ensuring that all necessary approvals are secured for projects to move forward
• Cross-Functional Project Management
• Drive multi-team projects across the finish line
• Break down complex workflows, manage logistics, and push progress without waiting to be asked
• Wearing Multiple Hats
• Adapt to shifting needs across operations, stepping into various roles—troubleshooting issues, prepping reports, leading vendor kickoffs, or resolving blockers—to maintain momentum and business continuity
• Process Optimization
• Identify inefficiencies and fix them
• Implement improvements that simplify workflows, automate repetitive tasks, and help operations scale as the team grows

Benefits

• Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits
• Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more
• We also offer a generous employee referral program!