Remote Business Operations Specialist

Summary

The job is for a Business Operations Specialist at Arc and Codementor, requiring the employee to work across teams, lead projects, build processes, and automate tasks using various tools. The role is full-time and remote, with the candidate expected to be within a 3-hour timezone difference of Taipei.

Requirements

• 3+ years of experience in a business, product, or sales operations role
• Native or near-native spoken and written English
• Experience with automation (low-code, no-code) tools, data analysis, and writing SQL
• Experience with CRM software (e.g. HubSpot, Salesforce)
• Experience owning projects that involve multiple stakeholders
• Great communication skills and the ability to work collaboratively across functions
• Strong problem-solving skills and proactive attitude

Responsibilities

• Own projects to automate processes by using one or more off-the-shelf tools (e.g. Zapier, Apollo, Clay)
• Research and apply new tools to improve existing processes
• Maintain and understand internal operations workflow and be the point of contact for any updates on the system or ad-hoc requests
• Communicate frequently with stakeholders to resolve issues and requests
• Maintain HubSpot CRM and integrate internal database/tools within different teams
• Write SQL to analyze datasets and build dashboards
• Identify opportunities for improvement and drive the necessary changes to improve accuracy, scalability, and efficiency across the team
• Identify and assist with product and tech issues the teams may run into

Preferred Qualifications

• Experience working at a fast-paced software startup and cross-cultural team
• Are fluent in spoken and written Mandarin Chinese — our product team is primarily based in Taiwan

Benefits

Annual Salary: NT$600K to 990K