IT Operations Specialist

Summary

Join Lokalise's fully remote IT Operations team as an IT Operations Specialist! Maintain and improve our internal IT ecosystem, ensuring seamless daily operations and supporting our global team. This role requires strong problem-solving skills, automation expertise, and a process-oriented mindset. You will provide technical support, manage user access, implement API integrations, and optimize IT automation tools. We offer a competitive salary, stock options, flexible hours, unlimited vacation, and a supportive remote work environment.

Requirements

• 2–5 years of experience in IT Operations or a similar role
• Strong understanding of SaaS administration, identity & access management, and IT security best practices
• Experience managing Okta (or other identity management tools), Google Workspace, MDM, and Atlassian tools
• Hands-on experience maintaining API integrations between SaaS platforms
• Proficiency in automation and scripting (Python, Bash, or PowerShell)
• Ability to troubleshoot and support macOS and Windows users in a remote setting
• Strong documentation skills for maintaining IT processes and policies
• Self-motivated and proactive – thrives in a fully remote, asynchronous work environment
• Excellent communication skills – comfortable working with a global team
• Process-oriented mindset – continuously looking for ways to improve workflows and efficiency

Responsibilities

• Provide technical support and troubleshooting for internal IT systems and SaaS applications (Google Workspace, Okta, Atlassian, etc.)
• Manage user access, permissions, and security settings across our tech stack
• Implement, maintain and improve API integrations between internal SaaS tools
• Configure and optimize IT automation tools to improve efficiency
• Troubleshoot macOS and Windows systems, ensuring smooth operations for remote teams
• Document and improve IT processes, ensuring scalability and efficiency
• Ensure compliance with IT security best practices and policies

Preferred Qualifications

• Basic experience with AWS, GCP, or Azure
• Familiarity with IT compliance frameworks like ISO 27001 or SOC 2

Benefits

• Competitive salary and employee stock options plan
• Fully remote and flexible working hours
• Co-working budget
• Unlimited vacation policy
• Top-notch tech equipment for your work
• Learning & Development program
• Health insurance
• Wellness benefits
• Mental health support - every employee has access to a dedicated mental health platform
• Great startup atmosphere, team spirit, and team events