Corcentric is hiring a
Business Process Analyst, Managed Services

Summary

Corcentric seeks an Intern to support business process analysis, reporting, and innovation for their Managed Services team. The role is based in Cherry Hill, NJ but may be eligible for work-from-home consideration. The successful candidate will have a blend of technical knowledge, analytical skills, and communication abilities.

Requirements

• Pursuing (or recently completed) a degree in Data Science, Business Analytics, Information Systems, Accounting, Finance, or a related field of study
• Strong research and problem-solving skills, with the ability to learn and adapt to new tools and technologies
• Excellent organization skills and attention to detail
• Strong verbal and written communications skills to effectively document processes and clearly express complex ideas
• Intermediate to advanced Microsoft Excel skills, with the ability to identify errors, manipulate and analyze datasets
• Ability to work effectively both independently and as part of a team, managing multiple priorities to meet deadlines in a fast-paced environment

Responsibilities

• Data Analysis & Organization: Download & organize files into shared folder, running scripts to separate errored transactions, and researching indexing issues to determine root causes
• Data Analysis & Organization: Assist in investigations by examining timing, file size, and error occurrence similarities
• Data Analysis & Organization: Download and organize client invoice interface responses, monthly error files, payloads, and logs for monthly audits
• Data Integrity Optimization: Add trackable labels to Jira tickets
• Data Integrity Optimization: Review data in Corcentric Platform for inconsistencies, ensuring all utility accounts have the required data and rules
• Process Documentation & Continuous Improvement: Organize troubleshooting guides for common Business Process Management issues
• Process Documentation & Continuous Improvement: Watch training videos on upcoming product features, document steps, and add test scripts into tracked Smartsheet
• Process Documentation & Continuous Improvement: Create a list of current automations and potential automation opportunities
• Project Coordination Support: Help manage outstanding deliverable timelines, track progress, and assist in preparing status reports and updating dashboards
• Project Coordination Support: Schedule meetings and add deliverable reminders to the calendar
• System Updates and Reporting: Process updates in the Corcentric Platform (CP), including: load new locations, Load/change/replace approval and assignment rules
• System Updates and Reporting: Review CP system logs to identify major processing errors
• System Updates and Reporting: Combine and collect data to report trends and monitor daily invoice jobs
• System Updates and Reporting: Update monthly client accrual reports and audit reports
• System Updates and Reporting: Provide ticket updates and documentation support in JIRA
• System Updates and Reporting: Monitor JIRA support tickets to ensure no responses are missed

Preferred Qualifications

• Familiarity with command prompt or basic scripting, process automation tools and workflow optimization techniques
• Experience with data analysis, reporting tools, and software platforms
• Knowledge or familiarity with systems implementation, integration and troubleshooting