Business Process Manager

Summary

Join ServiceNow as a Consultant to develop solutions leveraging Highspot Sales Enablement/Content Management System. Consult with internal clients, analyze content and performance metrics, and recommend new organizational methodologies. You will provide support and ongoing services, manage project calendars and prioritization, and develop project plans. Transform current project planning tools and define processes for platform architecture. This role requires strong communication, problem-solving, and stakeholder management skills.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Extensive experience with organization methodologies for large volumes of content including folder architectures and metadata
• Ability to understand existing content structure and use-cases to help guide new structure implementation
• Experience with re-architecting platforms that have a singular product-focused architecture to a more complex matrixed focus
• Critical thinking, analysis, troubleshooting, and problem-solving expertise
• Ability to communicate with and manage stakeholders outside the enablement organization, build a team of advocates
• 5-10 years of experience in management consulting, asset management marketing, sales operations, or a related field
• Advanced proficiency with the entire Microsoft Office Suite, with an emphasis on Excel, Word and PowerPoint
• Strong written and verbal communication skills with proven ability to initiate and manage relationships with customers at all levels
• Knowledge of data systems and structures
• Proficiency with Microsoft Dynamics
• Ability to work independently and as part of a team in a highly dynamic and fast-paced environment
• A ‘can do’ attitude to fast-paced and dynamic situations, challenges and customers
• Ability to translate technical requirements into business value and ROI

Responsibilities

• Consult with internal clients to develop solutions that leverage Highspot Sales Enablement / Content Management System
• Review and analyze content and performance metrics to recommend new organizational methodologies
• Understand business and content-related problems to identify and present solutions
• Provide support and ongoing services for internal clients in accordance with SLAs
• Manages overall Services project calendar and prioritization
• Develops overall project plan models, templates, and resourcing requirements
• Creates and manages individual project plans and secures resources (includes determining support roles)
• Transforms current project planning tools by aligning with best practice systems and processes
• Defines processes and requirements for request-related platform architecture (EnableNow instance)