Salesforce Solution Engineer

Summary

Join NeuraFlash as a Solutions Engineer and play a key role in the pre-sales process for cutting-edge technology projects, primarily involving Salesforce, Agentforce, and other AI-powered solutions. You will demonstrate and create value for NeuraFlash services, build technical credibility, and develop compelling proposals. Collaborate with the sales and technical teams, contribute to product development, and provide customer feedback. This role requires strong customer-facing skills, experience with CRM solutions (preferably Salesforce Service Cloud and Agentforce), and a technical background. The position offers opportunities for professional growth, remote work flexibility, and a collaborative team environment. Travel may be required up to 25%.

Requirements

• 2 - 3 years experience selling CRM solutions/services - preferably Salesforce Service Cloud and Agentforce or a similar technology
• 2 - 3 years in customer facing role, preference for Pre-Sales/Solution Engineering experience
• B.S. in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience

Responsibilities

• Demonstrate Salesforce and NeuraFlash products/assets to customers
• Lead discovery sessions, presentations, and workshops with prospects and customers
• Gather requirements for large-scale service transformation projects
• Create compelling demos and deliver to customers and prospects, showcasing the power of the Salesforce platform and the value of NeuraFlash as a Consulting Partner
• Create and modify Proposals SOW’s and create responses to RFP’s working alongside the NeuraFlash delivery team
• Help maintain and update lead management, pipeline & forecasting in Salesforce
• Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements
• Learn about Salesforce, Agentforce, Einstein, AWS and our AI products and provide recommendations to customers and internal teams on leveraging Salesforce and AI to meet specific business needs
• Collaborate closely with delivery to develop project scope & estimates and execute our pre-sales process to the highest degree
• Provide customer feedback and solutions to product management to continue to advance our portfolio of AppExchange products
• Continuously ensure the highest possible level of customer experience
• Drive innovation in the areas of Salesforce capabilities and AI in full partnership with NeuraFlash’s Field Service and AI teams

Preferred Qualifications

• 2 - 3 years in a consulting role
• Expert understanding of contact center telephony solutions
• Solid understanding of the Salesforce Service cloud platform & architecture
• A keen interest in learning rapidly in the AI Space
• Strong customer facing skills
• Attention towards detail with great communication skills
• Team player
• Passion to succeed and drive the company forward

Benefits

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
• Collaboration: You have a voice here!  If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving.  Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small
• Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together