Business Systems Analyst

Summary

Join Adtalem Global Education as a Business Systems Senior Analyst – Accounts Receivables and deliver business system capabilities ensuring exceptional services. Leverage resources and expertise to provide data and insights for informed decision-making. Build, maintain, and improve ISS business systems, taking a lead role in identifying improvement opportunities and implementing projects. Collaborate with internal and external stakeholders, including IT and institutions. Provide training and mentorship to fellow analysts. This hybrid/remote role offers a competitive salary and a robust benefits package.

Requirements

• Bachelor's Degree Technology, Business, Analytics, and/or Education
• 1+ years' experience as Analyst, Business Systems and Analytics (or equivalent)
• Experience working with applicable business systems (Banner)
• Expertise in understanding and analyzing business needs, designing solutions based on needs, and articulating business impacts
• Experience developing solutions through review of existing processes / reporting / configuration, incorporating business requirements, design, configuration / build, and user acceptance testing
• Experience in leading project / work teams, collaborating with IT, institutions, and all stakeholders to deliver high quality and timely results
• Experience working in multiple Information Technology environments
• Consistently plans, designs, and executes high quality advanced systems / analytics tools in addition to proactively leading complex work assignments and project teams
• Expert understanding of business processes impacted by the business systems and/or analytical tools which this role supports
• Banner configuration skills
• Detailed and process oriented with demonstrated capabilities in business process design, modeling and requirements analysis; ability to translate into detailed system requirements and specifications

Responsibilities

• Leverage strong skill and expertise in business systems and/or analytics, specifically in the Accounts Receivables (AR) module, to successfully lead functional/technical analysis, design, construction, testing and implementation of system enhancements, and perform production maintenance, supporting the success of ISS, ATGE and multiple institutions
• Support ISS and multiple institutions, potentially leveraging independent systems and data sources. This involves gaining expertise in AR policies and setup for the different institutions supported by the team
• Facilitate and promote collaboration with stakeholders to make systems and/or analytics/data tools adaptable for efficient and effective stakeholder interactions, decision making and processing functionality. This includes helping provide background on current configuration, assess requirements and proposed solution and testing requirements
• Create and ensure that all Bus Systems and Intelligence project / process plans, reports, dashboards, and updates clearly and intuitively convey key information to stakeholders for the purpose of supporting quality business decisions
• Manage multiple projects according to plan. Monitor, assign work, follow up and report progress to ensure work is delivered timely
• Proactively pursue continuous improvement by identifying opportunities to standardize, improve service, achieve consistency/compliance and reduce rework while maintaining high levels of quality
• Identify and perform annual and ad hoc modifications into system configuration, reports and dashboards to maximize effectiveness. Conduct necessary reviews and validation to ensure quality of deliverables
• Support compliance with Federal, State and Institutional regulations. Maintain documents and evidences that support compliance to regulations
• Perform data validation and testing of new and existing Banner functionalities and technical solutions to satisfy business requirements. Perform testing of solutions against design and business requirements to ensure a quality result which delivers upon targets and expectations
• Develop and document User Acceptance Testing processes and adhere to 4 Process Change Controls required by Internal Audit
• Perform daily and scheduled production maintenance tasks and fulfill customer requests. Ensure that SLAs are met and related business processes run smoothly
• Understand and plan to ensure that system design changes (internal and external/IT driven) do not negatively impact processing
• Coordinate with IT and other business partners to ensure all data integrations are running smoothly and that any issues are immediately identified, resolved and plans in place to ensure ongoing accuracy/compliance
• Lead project tasks associated with the implementation or modification of a Student Finance system
• Be responsive and report status of all projects and issue resolution to appropriate stakeholders and ISS Leadership. Provide proactive updates until through completion/resolution
• Lead in absence of the manager

Preferred Qualifications

Technical skills in understanding SQL

Benefits

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays