Business Systems Analyst

Summary

Join Nozomi Networks as a Business Systems Analyst and bridge the gap between business needs and technology solutions. Analyze complex business problems, identify improvement opportunities, design systems solutions, and collaborate with cross-functional teams for implementation. Partner with business leaders and the Enterprise Applications Team to understand business processes, requirements, and goals. Analyze current business systems and processes to identify inefficiencies and areas for improvement. Develop and document detailed business requirements, functional specifications, process flows, and use cases. Collaborate with IT, development teams, and third-party vendors to design, test, and implement solutions.

Requirements

• 3–5+ years of experience in business systems analysis, with a strong background in enterprise systems (e.g., ERP, CRM, HRIS, etc.)
• Experience with NetSuite ERP or Salesforce CRM (Preferably Both)
• Experience with process mapping tools such as Miro, Visio, or Lucidchart
• Proven ability to understand and improve end to end business processes e.g. Quote to Cash, Procure to Pay, Record to Report
• Excellent analytical, problem-solving, and critical thinking skills
• Strong verbal and written communication skills, with the ability to influence and build relationships at all levels
• Proven ability to translate business needs into technical requirements
• Solid understanding of system development lifecycle (SDLC)
• Self-starter with the ability to manage multiple priorities in a fast-paced environment

Responsibilities

• Partner with business leaders and Enterprise Applications Team to understand business processes, requirements, and goals
• Analyze current business systems and processes to identify inefficiencies and areas for improvement
• Develop and document detailed business requirements, functional specifications, process flows, and use cases
• Collaborate with IT, development teams, and third-party vendors to design, test, and implement solutions
• Serve as a subject matter expert and trusted advisor for business systems and processes
• Facilitate requirements gathering sessions, stakeholder meetings, and system demonstrations
• Lead or support project management activities including planning, tracking, and reporting
• Perform user acceptance testing (UAT), system validation, and ensure data integrity and compliance
• Maintain Enterprise Applications knowledge base on Sharepoint
• Provide ongoing support and training to users post-implementation
• Stay current with industry trends, best practices, and emerging technologies to suggest innovative solutions

Benefits

• Medical, dental, vision, life insurance, and disability insurance
• Equity program
• Variable bonus program
• 401(k) plan
• Employer matching program
• Flexible paid time off
• Paid holidays
• Paid parental leave