Senior Business Systems Analyst

Summary

Join HubSpot as a Business Systems Analyst (BSA) and become a strategic partner across various teams, leveraging your expertise in global enablement (tax, compliance, ERP) and billing/FinTech systems. You will drive innovation and efficiency in quote-to-cash, billing, payment, and compliance processes globally. Core responsibilities include serving as a subject matter expert for billing/payment and global tax/compliance tools, optimizing financial systems, automating workflows, and analyzing business processes. You will translate business requirements into actionable tasks for technical teams, collaborate on implementations, maintain internal databases, and resolve issues related to billing, tax, and payments. Data analysis and cross-functional communication are crucial aspects of this role. You will own and continuously improve core systems, collaborate with cross-functional teams, and lead business requirements gathering and system integration projects.

Requirements

• Demonstrated ability to thrive in fast-paced, ambiguous, or rapidly changing environments
• Effective collaborator and communicator—able to translate business needs into technical solutions and vice versa
• Customer- and process-obsessed; relentless about efficiency, accuracy, and reliability
• Strong sense of ownership, resourcefulness, bias-to-action, and detail orientation
• Passion for solving complex systems challenges, especially in global enablement, billing, payments, or compliance domains
• Technical skills (SQL, data analysis tools, understanding APIs/integrations) and comfort learning new software
• Bachelor's in Business Administration, Information Systems, Finance, or related field
• 3-5+ years as a Business Systems Analyst, including hands-on experience with both billing/payments platforms and global tax/compliance solutions
• Experience with configuration, implementation, and management of third-party payment engines (Stripe, Adyen, Recurly) AND tax engines (Avalara, Avatax, Sovos)
• Solid understanding of quote-to-cash lifecycle, tax compliance, general ledger impacts, and ERP (prefer NetSuite)
• Strong quantitative, analytical, and problem-solving skills; advanced proficiency with data analysis tools (SQL, Looker, etc.)
• Ability to manage multiple priorities effectively in a dynamic, high-pressure environment
• Excellent written and verbal communication; proficiency in documentation and process mapping
• Adaptability, proactive mindset, and empathy for both customers and internal users
• Proficiency in Workato or comparable automation platforms

Responsibilities

• Serve as the subject matter expert for both billing/payments platforms (e.g., Stripe, Adyen, Recurly) and global tax/compliance tools (e.g., Avalara, Avatax, Sovos) as well as the ERP system (NetSuite preferred)
• Proactively monitor, configure, and optimize critical third-party and in-house financial systems for performance, stability, and compliance
• Champion the improvement and automation of tax, billing, and financial workflows, ensuring operational excellence in a fast-paced, high-stakes environment
• Analyze and optimize business processes using data; identify pain points, root causes, and scalable solutions for both global compliance and revenue operations
• Translate business and regulatory requirements into clear, actionable tasks/roadmaps for technical teams; document thoroughly
• Collaborate cross-functionally to implement, test, and document integrations, enhancements, or new features, ensuring seamless data flow and operational consistency
• Maintain and validate internal financial and tax-related databases, ensuring the integrity of key customer, tax, and subsidiary data
• Respond to and resolve issues related to billing, tax, compliance, fraud, and payments platform integrations
• Use data and impact metrics (including SQL/Looker or similar tools) to measure success and drive decision-making
• Act as a communication bridge between technical and non-technical stakeholders, fostering collaboration across teams
• Own and continuously improve core systems covering both global billing and enablement processes
• Collaborate with cross-functional teams (Engineering, Tax, Finance, Product) to deliver scalable solutions
• Lead business requirements gathering, functional documentation, and workflow mapping for billing/payments and global tax engines
• Guide system integration projects, performing user acceptance testing and training for stakeholders as needed
• Troubleshoot complex issues spanning payment, tax, and compliance systems—identifying root causes and implementing improvements
• Facilitate data-driven decision making by surfacing insights from key operational, billing, and compliance data
• Proactively communicate status, risks, and solutions to technical and non-technical audiences

Preferred Qualifications

• Experience supporting or administering enterprise SaaS, ERP, payment, or tax platforms is a strong plus
• Subscription management platform experience
• Experience navigating ambiguous, evolving requirements or regulatory changes
• Technical acumen; familiarity with APIs and system integrations
• Advanced skills in troubleshooting, continuous improvement, and cross-functional project management

Benefits

• Annual Cash Compensation Range: $115,400 — $184,600 USD
• HubSpot’s equity plan to receive restricted stock units (RSUs)
• Some roles may also be eligible for overtime pay
• At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers