Technical Business Systems Analyst Senior

Summary

Join Sagent, a leading mortgage servicing, SaaS-based financial technology company, as a Senior Staff Tech Business Systems Analyst. This role involves acting as a liaison between IT development, business units, and external clients, facilitating communication for system development and enhancements. You will evaluate applications, assess IT developments and business requirements, and recommend system alternatives and enhancements. Responsibilities include preparing communications and presentations, solving technology information systems problems, and acting as an interface between business and technology functions. The ideal candidate possesses a Bachelor’s degree, 8+ years of experience in the software industry (preferably in mortgage or financial services), and 5+ years of experience in mortgage servicing. Sagent offers a comprehensive benefits package.

Requirements

• Bachelor’s degree in business administration, Computer Science, related discipline or equivalent in work experience
• Minimum of 8 years' experience in fast-paced software industry, preferably in the Mortgage or Financial Services Industries
• Familiarity with IT developments and business requirements

Responsibilities

• Liaison between IT Development, Business Units and external clients
• Act as a key liaison between the IT development group, business units and our external customers
• Facilitate effective communication for the development and implementation of new systems and enhancements to existing systems
• Systems Requirements Evaluation
• Evaluate new applications and identify systems requirements
• Assess new IT developments and evolving business requirements, recommending appropriate systems alternatives and enhancements to current systems
• Communication and Presentation
• Prepare communications and make presentations on system enhancements and alternatives to both internal and external clients
• Effectively communicate complex technical information to non-technical stakeholders
• Problem Solving and Analysis
• Solve technology information systems problems by analyzing requirements and existing systems
• Pseudo-design computer programs and recommend system controls and protocols
• Interface between Business and Technology
• Act as the interface or 'translator' between the business and technology functions of the company
• Work to understand overall business needs, create business cases, and define technical requirements
• Planning and Stakeholder Analysis
• Use planning, stakeholder analysis, risk assessment, organizational analysis, and interface analysis to drive successful project outcomes
• Apply writing skills and user experience knowledge to ensure the user interface aligns with project success

Preferred Qualifications

Minimum of 5 years' experience in mortgage servicing, LoanServ system (Preferred)

Benefits

• Remote/Hybrid workplace options
• Health Benefits
• Unlimited Flexible Time Off
• Family Planning Services
• Tuition Reimbursement
• Paid Family Leave
• 401(k) Matching
• Pet Insurance
• In-person and Virtual Social Experiences
• Career Pathing
• Focus Time Fridays