Senior Business Systems Analyst

Summary

Join Twilio as a Sr. Business Systems Analyst, focusing on Salesforce Opportunity Lifecycle Management. This role involves building tools and solutions for Go-To-Market teams, improving CRM-based processes, and leveraging Salesforce, Salesloft, DataCloud, and ETL tools. You will collaborate with various teams, translate business needs into technical solutions, and manage projects end-to-end. The position requires strong Salesforce expertise, excellent communication skills, and experience working in a global team. The role is remote and based in Colombia, with occasional travel required. Twilio offers competitive pay, generous time off, and various other benefits.

Requirements

• 4-8 years of experience with Salesforce implementation, Support and Maintenance
• Must have experience with Salesforce admin work and Sales Cloud / opportunity management
• Demonstrated ability to understand business needs and translate user requirements into system requirements
• Salesforce Admin Certification
• Advanced knowledge of and experience with Salesforce Flow
• Strong presentation, communication, and facilitation skills
• Demonstrated ability to translate complex technical architecture into digestible information for varying levels of experience and detail
• Experience collaborating with a global team

Responsibilities

• Collaborate with product owners, builders, and program managers to architect and manage solutions within Salesforce as well as adjacent technologies
• Develop and maintain a holistic view of CRM-based processes and user personas to ensure your projects are compatible with upstream and downstream systems and processes
• In partnership with the product owner and Technical Lead, Own projects end to end to improve the way our Go-To-Market and internal teams leverage Salesforce, Salesloft, DataCloud and ETL tools
• Translate business requirements into technical solutions and balance project timelines from a diverse group of stakeholders with varying priorities and levels of technical acumen
• Engage in requirement gathering and stakeholder management for the prioritized work
• Partner with 3rd party vendors to implement new out of the box features and design custom solutions

Preferred Qualifications

• Salesforce Platform App Builder or Salesforce Developer 1 Certifications
• Experience designing and building in Salesforce for a large user base (2000+)
• Prior technical consulting experience
• Analytics, SOQL and SQL experience
• Experience partnering with third-party tool vendors and collaborating on feature implementation

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program