Zuora is hiring a
Business Systems Analyst

Summary

Join Zuora as a Business Systems Analyst and drive system enhancements to maximize efficiency and effectiveness on a day-to-day basis. As a member of the Corporate Operations organization, you will partner with various corporate functions to identify potential solutions and improvements within our applications.

Requirements

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field. *Masters Degree is preferred
• 2-4 years of proven experience as a business systems analyst or a similar role, preferably in a large organization
• Strong analytical skills with the ability to gather and interpret complex data
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders
• Proficiency in requirements gathering, systems analysis, and solution design methodologies
• Experience with workplace technology solutions such as collaboration tools, employee experience platforms, AI Bots, and SaaS solution implementation
• Familiarity with project management principles, tools, and Agile / Scrum delivery methodology
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively

Responsibilities

• Partnering with various corporate functions to drive continuous improvement and best practices within our SaaS applications architecture
• Documenting current processes and partnering with stakeholders and solution architects to define the future state processes, anticipate business needs, prioritize user stories through backlog refinement, and facilitate delivery of enhancements via agile sprints
• Analyzing business requirements to identify potential solutions and improvements within our applications while keeping best-in-class processes and industry-recommended standards
• Working directly with business stakeholders across various corporate functions to collect and understand business requirements, write and groom quality user stories, coordinate with business to get timely approval, answer any questions the team has, do functional testing, and help the business test the stories before deploying to production
• Preparing solution documentation for end users and support personnel; and you will conduct End User Training, educating users on how to leverage solutions for their work

Benefits

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing