Business Systems Engineer

Summary

Join Box's Enterprise Systems Tech Delivery team as a Business Systems Engineer II and drive the scalability and efficiency of our Order to Cash workflows. Administer, develop, and optimize Zuora, Avalara, and Adyen systems to support subscription management, invoicing, tax compliance, and payment processing. Troubleshoot and resolve complex production issues. Automate and enhance financial workflows to improve efficiency. Ensure scalability, data integrity, and alignment with business objectives. Configure Avalara for multi-jurisdictional tax compliance and implement automated reconciliation processes. Manage system incidents and support SOX activities. Oversee release management and support QA and regression testing. Partner with various teams to deliver solutions and process improvements. Train stakeholders and promote best practices.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related experience
• 2+ years of hands-on experience with financial or related systems with e-payments, e-invoicing, e-billing
• Proficiency in SaaS-based financial systems and cloud-native features
• Familiarity with ITGCs (e.g., access controls, change management, SOX compliance)
• Experience with and financial reporting standards (e.g., ASC 606, IFRS 15)
• Expertise in global tax compliance , including VAT/GST and localization for APAC, EMEA, and North America

Responsibilities

• Configure and administer Zuora, Adyen, and Avalara, integrating these systems with ERP platforms (e.g., NetSuite) and financial tools (e.g., Planful, Concur)
• Troubleshoot and resolve complex production issues across subscription billing, tax calculations, invoicing, and payment workflows in collaboration with vendors
• Automate and enhance financial workflows to improve efficiency in billing, tax compliance, and payment operations
• Ensure scalability, data integrity, and alignment with business objectives for order management systems
• Configure Avalara to meet multi-jurisdictional tax compliance and deliver audit-ready financial reports
• Implement automated reconciliation processes to ensure data integrity and accurate financial reporting
• Manage system incidents and provide timely resolution to ensure business continuity
• Support SOX activities, including ensuring compliance with IT General Controls (ITGCs) and audit requirements
• Oversee release management activities, including planning, testing, and deploying system upgrades with minimal disruption
• Support QA and regression testing for system upgrades and deployments, minimizing disruptions to financial workflows
• Create and execute test scripts, validating system performance and reliability
• Partner with Finance, Accounting, IT, and SOX teams to deliver aligned solutions and process improvements
• Train stakeholders and promote best practices across enterprise systems

Preferred Qualifications

• Experience integrating financial systems with ERP platforms (e.g., NetSuite) and planning tools (e.g., Planful)
• Familiarity with Agile methodologies and tools (e.g., Jira, Confluence)
• Certifications in Zuora, Avalara, or Adyen platforms
• Hands-on experience with SnapLogic or Mulesoft for scalable integration workflows
• Knowledge of data encryption techniques and CI/CD pipelines (e.g., GitHub Actions)
• SQL skills for querying financial data and resolving discrepancies
• Automated testing tools (e.g., Jira Xray) experience