Business Travel Consultant - German

Summary

Join Navan's Travel Experience team and power in-person connections through relentless innovation. As a key member, you will directly support users' travel needs, resolving issues and ensuring customer satisfaction. You will collaborate with internal teams, provide feedback to enhance platforms, and impact daily operations and product development. This role requires strong customer service skills, experience in travel consulting, and fluency in English and German. The position involves working rotating shifts and utilizing various tech tools. You will maintain up-to-date knowledge of suppliers, destinations, and systems, ensuring global compliance.

Requirements

• Experience : 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) – Both mandatory
• Language : Fluency in English and German - Mandatory fluency in both languages
• Customer Service : Background in contact center or customer-facing roles
• Tech Skills : Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
• Availability : Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM
• Skills : Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
• Attitude : Empathetic, professional, and excellent at communicating verbally and in writing

Responsibilities

• Provide top-tier travel support via chat, calls, and emails
• Maintain up-to-date knowledge on suppliers, destinations, and systems
• Quickly assess customer needs, urgency, and preferences
• Accurately handle hotel, flight, car, and rail bookings
• Guide customers in self-service options on the Navan platform and app
• Respond promptly, meeting SLA expectations
• Follow company and customer policies, ensuring global compliance
• Give feedback to stakeholders on goal progress and key processes
• Participate in team meetings on products, suppliers, and industry updates
• Stay current on travel industry best practices
• Maintain attendance, complete assigned training, and meet performance metrics